Ademola Adeyemo
Loganville,GA
Summary
Results-driven Specialty Supervisor offering 5+ years of experience combined with enterprising approach to handling department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives. Versatile Manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with 5+ years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
16
16
years of professional experience
Work History
Pro Service Department Supervisor
Lowes Home Improvment
Loganville, GA
12.2023 - Current
- Supervised and trained staff on service techniques, boosting overall customer satisfaction.
- Supported shrink and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Handled shift overstock, restocking and inventory control.
- Balanced workloads to meet targets without overtaxing employees.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Utilized excellent math skills to maintain accurate inventory levels.
- Employed process improvement initiatives within department.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Provided leadership and guidance to the team.
- Collaborated with vendors regarding pricing, discounts and delivery schedules for parts necessary for servicing jobs.
- Provided training and support for team members on how to use the CRM system effectively.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Drove customer escalations to resolution by engaging directly with clients.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Appliance Sales Specialist
Lowes Home Improvement Stores
Loganville, GA
04.2020 - 01.2021
- Maintained knowledge of products to educate customers on available appliance options and model variations.
- Greeted customers entering appliance showroom proactively and courteously.
- Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
- Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
- Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Mastered specifications and operation of appliances to be sold and used knowledge to support sales recommendations and answer customer questions.
- Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
- Achieved top sales volume in department for 1 years of being specialist and named store salesperson of year in 2020.
- Trained and mentored new CSA's in appliance sales and customer service and led full store sales seminars.
Supervisor
Goodwill Of North Ga
Loganville, GA
08.2018 - 04.2020
- Coached staff members to develop long-term career goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated employee schedules according to shift changes and availability.
- Responded to customer questions regarding products, prices and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Complied with company policies, objectives and communication goals.
Key Account Manager
Etihad Airways
Lagos, Nigeria
06.2015 - 11.2017
- Managed key enterprise account with responsibility for sales, contracts, negotiations and reporting.
- Identified new business opportunities and leads for key clients.
- Implemented solutions and strategies to keep clients from turning to competitive businesses.
- Prepared and presented progress reports to internal and external stakeholders.
- Negotiated contract terms with clients and established important deadlines.
- Utilized sales data and client feedback to improve organizational strategies.
- Increased product sales through targeted marketing campaigns.
- Communicated with retailers to provide information on promotions and sales.
- Contacted each retailer within assigned call list on regular call cycle to discuss needs, resolve issues and introduce new products.
- Maximized retailer sales of products through experience marketing, providing exceptional customer service.
- Delivered feedback from retailers to management to share suggestions, ideas and questions.
- Supported partners across international markets to further sales projections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Produced sales documents, finalized deals and filed records.
- Increased profitability and revenue by generating $12,000.000 in sales.
- Reduced process lags by training employees on best practices and protocols.
Ticketing Supervisor
Etihad Airways
Lagos, Nigeria
06.2012 - 06.2015
- Delivered attentive and responsive customer service by leading resolution of internal and external ticketing questions and concerns consistently, courteously and respectfully.
- Designed and maintained special ticket offers, directed implementation through ticket sales and service staff and created annual season ticket holder upgrade program.
- Worked with marketing and public relations teams to increase awareness of different festival ticketing offerings and devised new promotional approaches for coming events.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Client Service Executive
HRSG Nigeria
Lagos, Nigeria
01.2008 - 02.2009
- Identified and developed new business opportunities through client contracts.
- Maintained client files, compiled reports and organized company resources.
- Attended educational trainings and workshops for professional growth.
- Developed marketing strategies based on corporate objectives and market trends.
- Interviewed and hired talented individuals to add value to marketing team.
Education
Diploma - Sales And Marketing Management
LABS
United Kingdom12.2014
Diploma - Risk And Procurement Management
IPMTA
London11.2014
Diploma - Booking Tool
Sabre Airline Solution Training (SabreSonic)
Abu Dhabi02.2013
Diploma - Management Information Systems
Sabre
Nigeria05.2011
Diploma - Electronic Booking Tools
IATA/UFTA
Lagos04.2008
Bachelor of Arts - Mass Communication
Olabisi Onabanjo University
Nigeria2007
Skills
- Customer Service Management
- Sales Support
- Scheduling and Coordination
- Client Relationship Building
- Report Preparation
- Cross-Functional Collaboration
- Vendor Relationship Management
- Problem-solving aptitude
- Professionalism
- Dependable and Consistent
- Verbal and Written Communication
- Team Building and Motivation
- Safety and Security
- Work Planning and Organization
- Coaching and Mentoring
- Inventory Management
- Motivational Leadership
- Decision-making
- CRM
- Analytical
- Multitasking
- Microsoft Office
Timeline
Pro Service Department Supervisor
Lowes Home Improvment
12.2023 - Current
Appliance Sales Specialist
Lowes Home Improvement Stores
04.2020 - 01.2021
Supervisor
Goodwill Of North Ga
08.2018 - 04.2020
Key Account Manager
Etihad Airways
06.2015 - 11.2017
Ticketing Supervisor
Etihad Airways
06.2012 - 06.2015
Client Service Executive
HRSG Nigeria
01.2008 - 02.2009
Diploma - Sales And Marketing Management
LABS
Diploma - Risk And Procurement Management
IPMTA
Diploma - Booking Tool
Sabre Airline Solution Training (SabreSonic)
Diploma - Management Information Systems
Sabre
Diploma - Electronic Booking Tools
IATA/UFTA
Bachelor of Arts - Mass Communication
Olabisi Onabanjo University