Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Hobbies and Interests
Timeline
Generic

Ademola Olorunfemi

Summary

Motivated IT professional with hands-on experience in both Helpdesk Support and Field Service Technician roles, bringing strong skills in technical troubleshooting, hardware/software installation, and customer service. Proficient in diagnosing and resolving issues across Windows and Linux systems, as well as working onsite to support network configurations, perform equipment maintenance, and address technical challenges in the field. Eager to leverage my diverse IT background and problem-solving abilities in a helpdesk or hybrid technical support environment while continuing to expand my skills in IT service and field operations.

Overview

6
6
years of professional experience

Work History

Site Survey Technician

VERIZON
11.2024 - Current
  • Cultivated strong relationships with clients by being attentive to their needs and addressing concerns promptly.
  • Reduced errors in survey data by implementing rigorous verification procedures.
  • Developed comprehensive field notes, providing valuable context for future reference and decision-making purposes.
  • Increased client satisfaction with high-quality aerial photography and video footage captured using a DJI Mini 4 Pro drone.

Telematics Technician

FLUX POWER
01.2023 - 09.2024
  • Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence
  • Assisted with troubleshooting remote customer inquiries regarding battery issues, providing valuable guidance over the phone or via email
  • Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.

IT Field Support Technician

SPECTRUM TECH
02.2021 - 12.2022
  • Diagnosed and troubleshot technical issues, including account setup and network configuration
  • Talked to clients through a series of actions, either via phone, email, or chat, until they have solved their technical issue
  • Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities

Electrician

ATLANTIC WORKFORCE
06.2019 - 06.2020
  • Contributed directly to electricians and efforts of maintenance, repair, and operation of electrical systems; completed maintenance tasks and performed installations to guarantee full functionality of several pieces of electrical equipment
  • Obtained precision measurements such as volt and ohm readings; interpreted blueprints, schematics, and diagrams
  • Arranged wiring, fixtures, and conduit boxes in preparation for installations; assisted in budgeting new projects and troubleshooting electrical faults and fixture problems
  • Adhered to safe work practices and procedures, cultivating experience with circuitry planning and installations

Education

Associate of Science - Computer Science

Georgia State University
Atlanta, GA
08-2021

Skills

  • ServiceNOW
  • Technical team management
  • Teamwork and flexibility
  • Linux
  • Windows
  • Topographic mapping
  • Python
  • Ticketing systems experience
  • Field repairs

Affiliations

  • National Society of Black Engineers (NSBE), One of the largest student-governed organizations based in US, with mission to boost number of culturally and socially conscious Black engineers who distinguish themselves both professionally and academically while positively impacting the community.

Hobbies and Interests

  • Programming
  • Animation
  • Game Development
  • AI
  • Learning New Training Programs
  • Traveling

Timeline

Site Survey Technician

VERIZON
11.2024 - Current

Telematics Technician

FLUX POWER
01.2023 - 09.2024

IT Field Support Technician

SPECTRUM TECH
02.2021 - 12.2022

Electrician

ATLANTIC WORKFORCE
06.2019 - 06.2020

Associate of Science - Computer Science

Georgia State University

Similar Profiles

CREATE PROFILE