Aden Bishop

Manager Jaeston Dao, 901 Gilman Street, Berkeley CA 94710

• Serve as primary point of contact for fleet vehicle service operations including maintenance scheduling and readiness.
• Check in customers and guide them through the full Tesla service process from arrival through vehicle delivery.
• Conduct diagnostic test drives to replicate customer concerns and better identify potential vehicle issues.
• Pull and review vehicle data logs to identify fault alerts and assist technicians with accurate diagnostics.
• Follow Tesla's defined service workflow to ensure consistent service quality from check-in through delivery.
• Coordinate vendors for vehicle cleaning and maintenance readiness.
• File EHS safety reports and coordinate with insurance agents for accident claims.
• Maintain tracking systems using Microsoft tools and custom spreadsheets for operational oversight.
• Participate in operational meetings for rollout planning and service decision making.
• Work closely with RoboTaxi engineers to maintain confidential servicing procedures.
• Handle escalated customer service situations and conflict resolution.
• Train new service advisors on advising processes and customer management.

• Received and inspected incoming government shipments ensuring accuracy with purchase orders.
• Operated forklifts, pallet jacks, and warehouse equipment to safely move materials.
• Picked, packed, and prepared shipments according to federal logistics standards.
• Maintained inventory records using Warehouse Management Systems (WMS). Manager: Chelsea Hironymous Defense Logistics Agency, Tracy CA, 95304

• Managed customer service interactions and coordinated service visits.
• Documented vehicle concerns and service data in Dealer Management Systems.
• Coordinated technician workflow and parts logistics.
• Delivered vehicles and educated customers on Tesla vehicle technology. Manager: Luis Villalobos, 6270 Houston Pl, Dublin CA, 94568

• Supported engineering and service teams with diagnostics and documentation.
• Assisted with service process improvements.
• Promoted to permanent position after two months due to strong performance.

• Led technicians in tire installation, balancing, and repair operations.
• Trained team members and ensured safety and efficiency.
• Communicated service recommendations clearly to customers.

• Supervised shift operations and trained new employees.
• Handled deposits and financial recordkeeping.
• Resolved customer concerns and maintained service standards.