Dependable employee successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, employees and management.
Overview
3
3
years of professional experience
Work History
Server, Support Staff, Barback
Gamechangers
12.2022 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Replaced empty kegs and soda syrups.
Restocked ice, condiments, and snacks.
Assisted in setting up and breaking down bar area for special events.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Learned how to make wide variety of mixed drinks.
Delivered food to customers at bar and tables.
Checked ID cards and verified bar guests were of legal age.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Operated POS system to collect payments from customers.
Server, Food Runner, Bartender
Cincos Cantina
08.2020 - 12.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept bar stocked with liquors, juices and garnishes for drinks.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Greeted customers and provided outstanding customer service.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Assisted with bussing tables and cleaning up spills.
Assisted customers with carry-out service.
Provided attentive service and proactively assessed guest needs.
Education
High School Diploma -
Raymond High School
Raymond, NH
Bachelor - Project Management
Southern New Hampshire University
Hooksett, NH
04.2026
Skills
Glass Collection
Facility Cleaning
Supply Replenishment
Ice Replenishment
Garnishing
Customer Service
Employee Training
Food Running
Beverage Preparation
Payment Processing
Supply Restocking
Beer Keg Replacement
Decision-Making
POS System Operation
Cross-Selling and Upselling
Problem-Solving
Computer Skills
Beverage Making and Delivery
Clear Communication
Service Bar Restocking
Attention to Detail
Conflict Resolution
Time Management
Guest Engagement
Order Delivery Practices
Order Management
Sales Techniques
High-Volume Dining
Cash Handling
Performance Improvement
Service Prioritization
Support Services
Opening and Closing Procedures
Business Operations Procedures
Microsoft Office
Timeline
Server, Support Staff, Barback
Gamechangers
12.2022 - Current
Server, Food Runner, Bartender
Cincos Cantina
08.2020 - 12.2022
High School Diploma -
Raymond High School
Bachelor - Project Management
Southern New Hampshire University
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