Dependable employee successful providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, employees and management.
Overview
3
3
years of professional experience
Work History
Server, Support Staff, Barback
Gamechangers
12.2022 - Current
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Coordinated with servers and bartenders to maintain smooth operation of bar area.
Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Replaced empty kegs and soda syrups.
Restocked ice, condiments, and snacks.
Assisted in setting up and breaking down bar area for special events.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Learned how to make wide variety of mixed drinks.
Delivered food to customers at bar and tables.
Checked ID cards and verified bar guests were of legal age.
Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Operated POS system to collect payments from customers.
Server, Food Runner, Bartender
Cincos Cantina
08.2020 - 12.2022
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept bar stocked with liquors, juices and garnishes for drinks.
Maintained speed of service for food orders while minimizing errors and complaints.
Delivered correct food items to tables according to order documentation.
Collaborated well with other food runners to deliver orders accurately.
Cleaned and sanitized food preparation and serving areas.
Greeted customers and provided outstanding customer service.
Trained and mentored newly hired employees to explain process flow and safety procedures.
Assisted with bussing tables and cleaning up spills.
Assisted customers with carry-out service.
Provided attentive service and proactively assessed guest needs.
Freelance Human Resources Consultant at ITL ALICT, Lead to Serve & GamechangersFreelance Human Resources Consultant at ITL ALICT, Lead to Serve & Gamechangers