Aden Fellows
Fairmont,WV
Summary
Results-driven Medical Spa Manager with expertise in spa operations, employee training, and customer feedback analysis. Proven ability to enhance client satisfaction and streamline service delivery.
Overview
4
4
years of professional experience
Work History
Line Cook
Muriales
Fairmont, WV
11.2022 - 02.2024
- Prepared high-quality dishes in accordance with menu specifications and established recipes.
- Maintained cleanliness and organization of kitchen stations, ensuring compliance with health standards.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency during peak service hours.
- Assisted in training new staff on kitchen procedures, safety protocols, and equipment usage.
Medical Spa Manager
The Wellness Lab
Bridgeport, WV
05.2024 - Current
- Managed daily operations ensuring seamless service delivery and client satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Conducted regular performance evaluations to identify areas for improvement and support professional development.
- Oversaw inventory management, streamlining supply ordering processes for optimal resource allocation.
- Coordinated marketing initiatives to promote spa services, resulting in increased client engagement.
- Implemented standard operating procedures to maintain compliance with health and safety regulations.
- Analyzed customer feedback to refine service offerings, improving overall client retention rates.
- Enhanced client satisfaction by implementing personalized treatment plans and ensuring a high standard of care.
- Implemented strategic pricing structures that optimized profitability while maintaining competitive rates in the local market.
Education
Bachelor of Science - Exercise Physiology
Fairmont State University
Fairmont, WV12.2027
High School Diploma -
East Fairmont High School
Fairmont, WV05.2024
Skills
- Spa operations
- Patient confidentiality
- Employee training
- Social media marketing
- Treatment protocols
- Facility maintenance
- Customer feedback analysis
- Promotions planning
- Medical spa management
- Schedule coordination
- Teamwork and collaboration
- Website Building
Websites
Timeline
Medical Spa Manager
The Wellness Lab
05.2024 - Current
Line Cook
Muriales
11.2022 - 02.2024
Bachelor of Science - Exercise Physiology
Fairmont State University
High School Diploma -
East Fairmont High School