Aden Heyman
Albuquerque,NM
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Diligent Firefighter/paramedic with experience in emergency support and medical response coupled with fire suppression techniques. Team-focused with strong communication skills to rapidly and effectively respond to emergencies. Stellar work ethic, integrity and reliability. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
Work History
Firefighter/Paramedic
City of Albuquerque
Albuquerque, NM
02.2023 - 09.2023
- Assisted in responding to emergency calls, assessing situations, and providing necessary medical aid.
- Maintained firefighting equipment, including hoses and ladders, on a daily basis.
- Performed search and rescue operations in hazardous environments.
- Provided educational presentations regarding fire prevention techniques to local schools and businesses.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Evaluated incident scenes for possible victims requiring medical attention or evacuation assistance.
- Prepared detailed reports concerning all activities at emergency scenes.
- Coordinated with other first responders during multi-agency responses.
- Communicated effectively with crew members while performing tasks under stressful conditions.
- Inspected vehicles for proper operation prior to use on emergency calls.
- Responded promptly to medical emergencies such as heart attacks or stroke victims.
- Transported injured persons safely from accident sites to hospitals for treatment.
- Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Trained continuously to maintain required physical fitness for demanding work.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Administered emergency treatment and medical care to people injured in accidents and fires.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Answered emergency situations and assessed conditions to contain fires, assist victims and prevent escalation.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Communicated with other firefighters and emergency personnel to relay observations, equipment needs and other relevant information.
- Extinguished flames and embers to suppress fires with shovels and hand-driven water or chemical pumps.
- Checked hoses and breathing masks after fire calls to determine proper functionality.
- Participated in on-call schedule to respond to requests for assistance after hours and on weekends or holidays.
- Controlled and extinguished fires using manual and power equipment.
Bartender Shift Manager
Damn Bar
Albuquerque, NM
02.2011 - 03.2015
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Enforced health codes and safety regulations in compliance with state laws.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Analyzed sales data to accurately forecast future demand for liquor orders.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
- Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
- Applied creative strategies to drive up profits through increased sales volume or cost savings initiatives.
- Assessed employee performance regularly through observation and feedback sessions.
- Coordinated with suppliers on product deliveries, pricing issues, discounts and promotional offers.
- Encouraged team collaboration among staff members to maximize efficiency during peak periods.
- Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Implemented new policies and procedures related to customer service and operational processes.
- Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
- Explored innovative ways to reduce wastage and improve profitability while maintaining customer satisfaction rates.
Manager of Operations
Graebel Van Lines
Albuquerque, NM
05.1998 - 12.2010
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Assistant Store Manager
Domino's Pizza
Albuquerque, NM
02.1992 - 04.1998
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Education
High School Diploma -
Freedom High School, Albuquerque , NM
Albuquerque, NM05.1996
Skills
- Emergency Response
- Search and Rescue
- Medical Response
- Operations Management
- Strategic Planning
- Staff Development
- Business Development
- Inventory Control
- Product Sales
Timeline
Firefighter/Paramedic
City of Albuquerque
02.2023 - 09.2023
Bartender Shift Manager
Damn Bar
02.2011 - 03.2015
Manager of Operations
Graebel Van Lines
05.1998 - 12.2010
Assistant Store Manager
Domino's Pizza
02.1992 - 04.1998
High School Diploma -
Freedom High School, Albuquerque , NM