Aden Worrell
Juneau
Summary
Proven team player with a track record of enhancing customer experiences at Alaska Seaplanes through expert complaint resolution and relationship building. Skilled in cash handling and maintaining composure under pressure, I significantly contributed to improving customer loyalty and satisfaction. My background also includes diverse roles that honed my teamwork and customer consultation abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Alaska Seaplanes
06.2023 - Current
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Utilized problem-solving skills to address customer queries and complaints.
- Trained new employees on company procedures, products, and best practices in customer service.
Laborer
Skookum Sales & Recycling
02.2023 - 05.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Ran Heavy Machinery
- Moved Heavy Material
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
Tour Guide Assistant
Glacier Gardens
05.2022 - 08.2022
- Enhanced visitor experience by providing engaging and informative tours of various historical sites.
- Ensured guest satisfaction by promptly addressing any inquiries or concerns throughout the tour experience.
- Maintained a safe environment for visitors, addressing any concerns or issues promptly.
- Guided large groups on scheduled tours.
Education
High School Diploma -
Yaakoosge Daakahidi Alternative High School
Juneau, AK05-2023
Skills
- Cash handling
- Complaint handling
- Customer consultation
- Complaint resolution
- Payment processing
- Relationship building
- Teamwork and collaboration
- Calm under pressure
- Understanding customer needs
- Product recommendations
Timeline
Customer Service Assistant
Alaska Seaplanes
06.2023 - Current
Laborer
Skookum Sales & Recycling
02.2023 - 05.2023
Tour Guide Assistant
Glacier Gardens
05.2022 - 08.2022
High School Diploma -
Yaakoosge Daakahidi Alternative High School
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