Adena Nesbitt
Olympia,WA
Summary
Accomplished Visitation Supervisor with a proven track record at Kids Stuff Family Monitoring, enhancing family reunification outcomes through effective case management and assertiveness. Skilled in Microsoft Office Suite and teamwork, I've significantly improved client satisfaction and operational efficiency.
My adaptability and problem-solving abilities drive continuous improvement in challenging environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Social service position. Ready to help the team achieve company goals.
Overview
11
11
years of professional experience
Work History
Visitation Supervisor
Kids Stuff Family Monitoring
10.2023 - Current
- Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in the evaluation of reunification goals.
- Nurtured therapeutic relationships with families throughout their time under supervision, helping them work towards reunification or other positive long-term outcomes.
- Ensured child safety by closely monitoring all visitation activities and addressing any concerns promptly.
- Assisted in conflict resolution between family members when necessary to maintain a positive visitation experience for all parties involved.
- Complied with all relevant regulations within the supervised visitation industry while maintaining up-to-date knowledge of best practices through ongoing professional development opportunities.
- Maintained detailed records of visitation observations, ensuring accurate documentation for court proceedings and case reviews.
- Developed strong rapport with diverse clientele by demonstrating cultural competence and sensitivity towards each family's unique background and needs.
Visitation Supervisor
Family Rooted Family Assistance
07.2022 - 02.2024
- Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in the evaluation of reunification goals.
- Nurtured therapeutic relationships with families throughout their time under supervision, helping them work towards reunification or other positive long-term outcomes.
- Ensured child safety by closely monitoring all visitation activities and addressing any concerns promptly.
- Complied with all relevant regulations within the supervised visitation industry while maintaining up-to-date knowledge of best practices through ongoing professional development opportunities.
- Facilitated smooth transitions before and after visits, reducing stress for both children and parents during the process.
- Maintained strict confidentiality regarding sensitive information about clients to protect their privacy and security.
- Developed strong rapport with diverse clientele by demonstrating cultural competence and sensitivity towards each family's unique background and needs.
- Managed challenging situations during visitations effectively, utilizing conflict resolution skills and sound judgment to maintain a safe environment for all participants.
- Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
- Maintained detailed records of visitation observations, ensuring accurate documentation for court proceedings and case reviews.
Service Coordinator Supervisor
Consumer Direct Care Network WA
07.2021 - 07.2022
- Developed strong relationships with clients and vendors, resulting in increased satisfaction rates and repeat business.
- Established and maintained relationships with key stakeholders.
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with the public.
- Provided leadership, guidance, and support to staff members.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Oversaw daily operations of the service coordination department, ensuring all tasks were completed accurately and on time.
- Streamlined workflow processes within the service coordination team, reducing delays in project completion times.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed a team of service coordinators, ensuring effective workload distribution and optimal use of resources.
- Maintained accurate records of all client interactions and services provided for quality assurance purposes.
- Improved service coordination by implementing efficient scheduling procedures and streamlining communication channels.
- Collaborated with other departments to develop seamless processes, improving overall company efficiency and customer satisfaction levels.
- Reduced client complaints by actively addressing concerns and implementing timely solutions.
- Implemented new training programs for service coordinators, leading to improved performance levels and increased employee retention.
Program Support Specialist
Public Partnerships, PPL
06.2019 - 06.2021
- Maintained organized records of project milestones and deliverables, ensuring easy access to crucial information when needed.
- Demonstrated flexibility and adaptability in the face of changing program requirements, successfully navigating shifts in priorities while maintaining a high level of performance.
- Increased participant satisfaction by providing exceptional support throughout the program duration.
- Managed multiple concurrent projects efficiently, prioritizing tasks based on deadlines and resource availability.
- Investigated issues and provided knowledgeable responses to resolve customer concerns.
- Collaborated with cross-functional teams to develop comprehensive program plans and timelines.
- Provided ongoing support during the transition from one software platform to another, minimizing disruptions to daily operations.
- Assisted in the development and implementation of training materials for new Program Support Specialists, improving onboarding efficiency.
- Responded to in-person and telephone requests for information and assistance.
- Created documents, reports, and spreadsheets detailing program information.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Developed tailored solutions for unique challenges facing various projects, ensuring successful outcomes.
- Completed in-person training with case managers, caregivers, and call center employees for Public Partnership/IPOne.
Home Care Referral Registry Coordinator
LMTAAA - Area Agency on Aging.
06.2017 - 06.2019
- Streamlined the registry coordination process by implementing efficient data management strategies and procedures.
- Developed customized reports based on specific user requests, tailoring content to address unique needs effectively.
- Identified areas for improvement within the existing registry system, proposing innovative ideas for optimization.
- Conducted thorough research to stay up-to-date with industry trends and advancements in the field of patient registries.
- Maintained all necessary documentation according to regulatory standards, ensuring full compliance at all times.
- Trained new caregivers on the proper use of the payroll database and training website contributing to a smoother onboarding experience.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Updated computer system with the latest information to keep records current and accurate.
- Upheld HIPAA regulations and standards for protecting client information.
- BARCODE, ACD, CARE, ACES, IPONE, and HCRR database, among other programs that intake uses, etc.
- Set up hiring locations and spoke with potential caregivers to promote job openings for Medicaid Caregivers.
Lead Customer Service Specialist
Home and Community Services - DSHS
08.2013 - 06.2017
- Developed and implemented customer service policies and procedures.
- Reduced wait times with swift issue resolution strategies, resulting in increased customer retention.
- Assisted in hiring new team members, conducting interviews and evaluating candidate skills fitment for the role.
- Implemented new training programs to boost team performance and improve service quality.
- Initiated cross-training initiatives among employees enabling them to take on additional responsibilities during peak periods or absences.
- Oversaw daily team activities, delegating tasks efficiently to ensure high productivity levels.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- BARCODE, ACD, CARE, ACES, IPONE, and HCRR database, among other programs that intake uses, etc.
- Extensive experience in managing large amounts of paperwork, processes, spreadsheets, data, and systems.
- Maintain and manage supervisor's and/or staff members’ calendars and commitments to include the status of projects and nature of contacts, including confidential information.
- Administer, provide, and/or coordinate office functions, including office supplies, equipment maintenance, and records management.
- File fiscal and purchase is electronically and physically.
- Set up an Individual Provider system electronically on the computer for filing and sharing with others.
Education
Bachelor of Arts - Psychology, Social Work, And Art
The Evergreen State College
Olympia, WA06.2023
Skills
- Flexibility
- Assertiveness
- Teamwork and Collaboration
- Case Management
- Microsoft Office Suite
- File Management
- Adaptability
- Continuous Improvement
- Time management abilities
- Professionalism
- Self Motivation
- Team building
- Reliability
- Multitasking Abilities
- Problem-solving abilities
Timeline
Visitation Supervisor
Kids Stuff Family Monitoring
10.2023 - Current
Visitation Supervisor
Family Rooted Family Assistance
07.2022 - 02.2024
Service Coordinator Supervisor
Consumer Direct Care Network WA
07.2021 - 07.2022
Program Support Specialist
Public Partnerships, PPL
06.2019 - 06.2021
Home Care Referral Registry Coordinator
LMTAAA - Area Agency on Aging.
06.2017 - 06.2019
Lead Customer Service Specialist
Home and Community Services - DSHS
08.2013 - 06.2017
Bachelor of Arts - Psychology, Social Work, And Art
The Evergreen State College
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