Adena Samad
Atlanta,GA
Summary
A resilient and adaptable nursing student, with hands-on experience in the medical field & a strong background in customer services. Who also maintains a solution oriented mindset to successfully overcome obstacles and setbacks; as well as a positive team player who fosters a motivating and supportive environment for fellow team members.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Georgia Tech Hotel & Conference Center
01.2023 - 08.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Server
11:11 Restaurant
12.2019 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Caregiver
Historic Roswell Place
09.2021 - 02.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Nursing
High School
Atlanta, GA05.2027
Skills
- Customer Service
- Documentation And Reporting
- Problem-solving skills
- Cash Handling
- Patient Care
- Compassion and Empathy
- Medical terminology knowledge
- Organization skills
- Time Management
- Telephone skills
Timeline
Front Desk Agent
Georgia Tech Hotel & Conference Center
01.2023 - 08.2024
Caregiver
Historic Roswell Place
09.2021 - 02.2023
Server
11:11 Restaurant
12.2019 - 08.2023
Bachelor of Science - Nursing
High School
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