Adena Vaughn
Avon,IN
Summary
Personable and dedicated HR Professional with extensive experience in Manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with internal and external customers. Motivated to maintain internal and external customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Client Services Specialist-Direct Hire Recruiter
08.2021 - Current
- Receive and respond to client requests for information or administrative action
- Monitor Requisitions and maintained communications with client for increases
- Recruited and staffed associates, as well as exceeded head count goals
- Grew annual branch profit by $10,000 from June 22
Sr. Account Service Representative|
Apex Benefits Group
03.2020 - 05.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepare and issue binders, invoices, certificates, on new and renewal business.
Director of Human Resources
Operation: Job Ready Veterans
Indianapolis, IN
10.2017 - 02.2020
- Played a pivotal role in catalyzing 3 large endowment grants totaling $800K as well as maintained all quarterly and annual reporting.
- Provides strategic leadership to ensure the organization has the talent to meet its current and future resource needs.
- Annually reviews for improvement of the organization's policies, procedures, and practices on personnel matters.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Organized and maintained records to facilitate programs, events and activities.
- Developed job descriptions using targeted keywords and published job openings on company website and job boards.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Worked closely with Board of Directors to inform of upcoming commitments and responsibilities.
Benefits Specialist
Family Development Services
12.2015 - 10.2017
- Present Benefit section of New Hire Orientation/Open Enrollment and update carrier websites
- Audits monthly benefits invoices and submits requisitions for timely payment
- Manages workers compensation program, COBRA, FMLA, ADA, and Disability programs
- Reports the OSHA 300 logs and files OSHA 300A report prior to January 31st of each year
Education
Masters of Science - Management and Leadership
Western Governors University
09.2017
Bachelors of Science - Human Resources
Western Governors University
09.2015
Skills
- Training and Development
- Strategic Planning
- Recommending Policy Improvements
- Planning Policy Integrations
- Policy Implementation
- Employee Handbook Development
- Reviewing Compliance
- Compliance
- Regulatory Compliance
- Data Analytics
- Organizational Management
- Organizational Development
- Payroll
- ADP Workforce Now
- HRIS
- Benefits Management
- Compensation and Benefits Administration
- Cross-Functional Collaboration
- Compensation Structuring
- Optimizing Benefit Plans
- Leave Management
- Recruiting
- Executive Recruiting
- On/Off-boarding
- Onboarding, Training, and Development
- Talent Recruitment
- Employee Retention
- Unemployment Claims
- Succession Planning
- Optimizing Performance
- Performance Management
- Microsoft Office Expertise
- Customer Retention Strategies
- Account Management
- Client Support
- CRM Software
- Project Management Abilities
- Employee Coaching
- Coaching and Mentoring
- Company Leadership
- Teamwork and Collaboration
- Relationship Building
- Employee Engagement Strategies
- Improving Organizational Standards
- Accident Investigations
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“Success is liking yourself, liking what you do, and liking how you do it.”
― Maya Angelou
Timeline
Client Services Specialist-Direct Hire Recruiter
08.2021 - Current
Sr. Account Service Representative|
Apex Benefits Group
03.2020 - 05.2021
Director of Human Resources
Operation: Job Ready Veterans
10.2017 - 02.2020
Benefits Specialist
Family Development Services
12.2015 - 10.2017
Masters of Science - Management and Leadership
Western Governors University
Bachelors of Science - Human Resources
Western Governors University