ADENEGAN YETUNDE HELEN
Egbeda
Summary
Dedicated and detail-oriented professional with extensive experience in client management, customer service, and problem-solving skills within the hospitality industry seeking a staff position in a dynamic and customer-focused establishment. Eager to leverage my extensive industry knowledge and passion for hospitality to contribute to the success of your restaurant team. A highly efficient individual with extensive team leadership experience able to adapt well to new environments and learn new processes quickly to achieve outstanding results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
OPERATION MANAGER
MoBrand Kreative
06.2022 - Current
- Managed end-to-end event coordination, ensuring all tasks were prioritized and deadlines met, leading to a 95% client satisfaction rate
- Tracked multiple ongoing projects, followed up on action items, and ensured timely execution of all project deliverables
- Implemented new organizational processes based on industry trends, improving overall team productivity
- Managed email communication, scheduling, and document preparation for executive team members, maintaining strict confidentiality
- Conducted research and analysis for process improvements, contributing to a 10% increase in operational efficiency
- Maintained detailed records of all events and communications, ensuring data was organized and accessible for future use
- Coordinated logistics and event resources, including travel arrangements, venue bookings, and supplier negotiations
- Managed email correspondence, documentation, and meeting notes, ensuring high levels of organization and information flow
TELEMARKETER/ CUSTOMER SERVICE RESPRESENTATIVE
Outcess Solutions Nigeria Limited
03.2019 - 05.2022
- Handled various customers interaction per day, giving detailed, personalized, friendly, and polite service to ensure customer retention
- Provided knowledgeable response to customer questions regarding related products and services
- Continuous effort in ensuring that Service Level Agreement (SLA) is not breached during conversations
- Developed cross selling strategies to foster repeated calls that help increased team production results
- Updated job knowledge by studying new product descriptions and taking corresponding job trainings needed to meet KPI
- Gathered accurate information, documented issues meticulously, and resolved inquiries efficiently, fostering positive customer relationships
- Provided knowledgeable response to customer questions regarding related products and services
SUBJECT TEACHER (Computer Science)
MBA College [NYSC]
01.2018 - 12.2018
- Assist students to understand the working process of computers and its relevant technologies
- Designed and developed appropriate computer instructional material
- Earned recognition for creativity in work approach and dedication to instructional excellence
- Troubleshoot technology issues for staff and sometimes parent
- Assist students to master course materials by being available through office hours and help students to better understand the material in one-on-one or small group sessions
Education
Bachelor of Science - Computer Science
Adekunle Ajasin University
Akungba Akoko, Ondo State12.2017
Gap Period 07/12 - 02/13
Senior Secondary School Certificate Examination -
Peacefield Model College
06.2012
Skills
- Client Engagement and Interaction
- Issue Escalation and Negotiation
- Flexibility and Adaptability
- Organization and planning
- Ability to Work Independently
- Teamwork
- Customer Service Expertise
- Employee Training
- Good Telephone Etiquette
- Microsoft Office Suite
- Communication
- Google Docs
- Google Drive
Certification
- Virtual Assistant, 2024, ALX
- Customer Service Certification, 2018, Institute of Customer Service & Relationship Management
Technologyskillset
- Microsoft Office Suite (Word, Excel, and PowerPoint)
- Communication (Outlook, Teams, etc.)
- Google Docs
- Google Drive
Timeline
OPERATION MANAGER
MoBrand Kreative
06.2022 - Current
TELEMARKETER/ CUSTOMER SERVICE RESPRESENTATIVE
Outcess Solutions Nigeria Limited
03.2019 - 05.2022
SUBJECT TEACHER (Computer Science)
MBA College [NYSC]
01.2018 - 12.2018
Bachelor of Science - Computer Science
Adekunle Ajasin University
Gap Period 07/12 - 02/13
Senior Secondary School Certificate Examination -
Peacefield Model College
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