Adenika Bacon
Bronson Battle Creek Hospital
Battle Creek,MI
1
Certification
23
years of professional experience
Results-driven financial counselor with extensive experience in developing strategies to improve patient financial literacy. Strong ability to collaborate with healthcare teams and provide compassionate support to patients navigating financial challenges.
Knowledgeable with a background in patient financial counseling and a track record of effectively managing patient accounts and billing processes. Demonstrated ability to provide compassionate financial guidance, ensuring patients understand their financial responsibilities and payment options.
Work History
Financial Counselor
19 Years 10 Months- Provided financial counseling to patients, addressing insurance options and payment plans.
- Assisted patients in understanding medical bills and financial responsibilities.
- Developed and implemented strategies to improve patient financial literacy.
- Collaborated with healthcare teams to ensure seamless patient financial experiences.
- Trained new counselors on financial policies, procedures, and best practices in patient communication.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Enhanced team performance through regular training on best practices in patient financial counseling and related topics.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Managed cash register operations, ensuring accurate cash handling and till reconciliation.
Office Manager
11 Months- Managed daily office operations, ensuring efficient workflow and optimal resource allocation.
- Coordinated scheduling for patient appointments, maximizing clinic utilization and enhancing patient experience.
- Oversaw billing processes, ensuring accuracy and timely submission of claims to insurance providers.
- Developed and implemented office policies that improved administrative efficiency and service delivery.
- Operated cash register to record transactions accurately and efficiently.
Home Health Aide
11 Months- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Maintained a clean, safe home environment for patients through regular housekeeping tasks and adhering to hygiene protocols.
Education
High School Diploma
Skills
Financial counseling
Client engagement
Reliability
Cash handling
Attention to detail
Customer service
Problem-solving
Multitasking
Multitasking
Transaction management
Relationship management
Teamwork
Certification
Medical Administrative Certificate
CHAA
Timeline
Financial Counselor
Bronson Battle Creek Hospital
10.2006 - CurrentRead More
Office Manager
Campbell Chiropractic
08.2004 - 07.2005Read More
Home Health Aide
Kelly's Services
03.2003 - 02.2004Read More
Battle Creek Central
High School Diploma
Read More