Adenike Oyenekan
Celina,TX
Summary
Achieved a 99% customer satisfaction rate at Marriott International, showcasing exceptional complaint resolution and communication skills. Expert in consultative sales, I streamlined financial operations at Heritage Auctions, enhancing productivity by 35%. Adept at teamwork and problem-solving, I excel in fast-paced environments, driving customer service and financial accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Marriott International
06.2020 - Current
- Responding to customer requests for products, services, and company information.
- Manage high-volume inbound and outbound calls, emails, and live chat inquiries, maintaining a positive and professional demeanor with all customers.
- · Resolved customer complaints and issues efficiently, achieving a 99% first-call resolution rate.
- Exceeded monthly performance targets, including customer satisfaction ratings, response time, and call handling metrics.
- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Facilitate customer satisfaction surveys, receiving a score of 99% satisfaction
Accounts Payable Specialist
Heritage Auctions
08.2017 - 06.2020
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Matched purchase orders with invoices and recorded necessary information.
- Efficiently process vendor invoices and maintain up-to-date system, improving productivity by 35%.
- Coordinate approval processes of all accounts payable invoices.
- Balance batch summary reports for verification and approval.
- Prepare month-end closing entries for detailed reporting and research and resolve all payment problems.
Education
Bachelor of Science - Mass Communication
Lagos State University
Lagos Nigeria06.2014
Skills
- Consultative Sales
- Complaint resolution
- Account updating
- Paperwork Processing
- Customer Service
- Problem Solving
- Team Collaboration
- Excellent Communication Skills
Timeline
Customer Service Representative
Marriott International
06.2020 - Current
Accounts Payable Specialist
Heritage Auctions
08.2017 - 06.2020
Bachelor of Science - Mass Communication
Lagos State University