Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
6
6
years of professional experience
Work History
Data Analyst
Texas Women University
01.2021 - 12.2023
Conducted in-depth data analysis initiatives utilizing SQL, Python, and Java, extracting insights for informed decision-making
Ensured HIPAA compliance and prioritized data security in policy implementation
Created and managed Microsoft Active Users, Groups, Teams and improved data-driven collaboration
Oversaw data-related parts of project organization, assuring correctness and integrity
Evaluated complicated datasets which supported evidence-based decision-making
Actively participated in team projects, demonstrating collaborative and cross-functional data-driven problem-solving ability
Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources
Analyzed transactions to build logical business intelligence model for real-time reporting needs.
Billing Specialist
1& E Family and Psychiatry Practice
11.2022 - 12.2023
Processed medical claims with focus on accuracy and compliance with coding standards
Conducted health insurance verification to confirm coverage and eligibility
Utilized medical billing software for efficient claims submission and tracking
Collaborated with healthcare providers to resolve billing discrepancies and inquiries
Maintained up-to-date knowledge of coding changes and healthcare regulations
Verified accuracy of accounts payable payments, which resulted reduction in payment errors and check reissues
Prepared itemized statements, bills, and recorded amounts due for items purchased and services rendered.
Behavioral Health Specialist
Cedar Bluff
04.2021 - 11.2022
Checked vital signs on a daily basis and contacted supervisor regarding patient health concerns or behavioral changes
Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Evaluated program effectiveness using outcome measures data analysis, aiding continuous improvement efforts within the organization''s behavioral health department.
Conducted thorough assessments, identifying underlying issues contributing to clients'' behavioral health concerns.
Collaborated with multidisciplinary teams for comprehensive care, resulting in improved treatment planning and coordination.
Advocated on behalf of clients with external stakeholders such as insurance companies and social service agencies, facilitating access to necessary treatments and resources.
Administered prescribed drug to high-volume patients
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
Behavioral Health Specialist
Encompass Home Health
06.2018 - 04.2021
Used Epic to document patient information, progress notes, and treatment plans.
Created progress reports, assessments and charting within required timeframes.
Trained residential staff on symptoms management and intervention strategies for clients with various behavioral issues.
Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
Evaluated program effectiveness using outcome measures data analysis, aiding continuous improvement efforts within the organization''s behavioral health department.
Documented clients' progress to keep detailed notes on each client's treatment progress and changes in mental health status.
EMR Consultant
Mayo Clinic
03.2018 - 06.2018
Provided support during Epic Ambulatory & Cadence go-live
Assisted healthcare professionals in seamless adoption of new Epic System
Supported front desk operations, documented medication administration, and phone calls
Implemented customized EMR systems.
Implemented a streamlined reporting system that improved internal communication and information sharing among consulate staff members.
Collaborated with other consulates and embassies to resolve complex issues involving international law or policy matters.
Epic Go Live Consultant
Marcy Health Youngstown Hospital
12.2017 - 03.2018
Delivered critical support to outpatient Surgery, lab, Bed Planning, and Cardiac departments
Conducted comprehensive education on document scanning, scheduling, and appointment management
Ensured all staff received support, resolving issues promptly during go-live
Streamlined go-live processes by providing expert consultation, training, and support
Tested new software and hardware prior to deployment
Diagnosed and troubleshot hardware, software and network issues
Maintained servers and systems to keep networks fully operational during peak periods.
Elevated staff proficiency levels by tailoring training content to fit diverse learning styles and professional backgrounds.
Ensured long-term success for clients by conducting regular follow-ups and offering ongoing support as needed.
Epic Care Ambulatory / Cadence
Vanderbilt University Medical Center
09.2017 - 12.2017
Offered essential support to various end users in EMR
Educated physicians, providers, and nurses on optimal usage of new Epic System
Actively participated in Ambulatory go-live supporting Cardiology clinic
Collaborated with command team to address system built/security issues
Collaborated with upper management to drive strategy and implemented new processes
Performed internal system acceptance to deliver well-tested enhancements to meet business requirements
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Served as a liaison between clinical teams and IT department, effectively communicating complex technical information to non-technical staff members.
Registered Nurse, Mother/Baby Charge Nurse at Texas Children’s Hospital Pavilion for WomenRegistered Nurse, Mother/Baby Charge Nurse at Texas Children’s Hospital Pavilion for Women