Adeola Enny-Ajayi
Emporia,KS
Summary
Dynamic professional with expertise in customer service, communication, and operational excellence. Skilled in data entry, report generation, investigative research, and multimedia content creation, with a strong focus on accuracy, adaptability, and fostering positive relationships. Proven ability to enhance processes, resolve inquiries, and excel in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Registration Assistant
First Registrars and Investor Services Limited
Iganmu, Lagos, Lagos
02.2012 - 01.2019
- Analyzed customer feedback surveys in order to improve the registration process.
- Answered incoming calls from customers related to registration issues or questions.
- Resolved customer inquiries or complaints promptly and courteously.
- Paid customers' unpaid dividends accurately, according to established guidelines.
- Generate reports using various software applications, such as Microsoft Excel, Word, and Access.
- Verified customer information in order to ensure accuracy of data entry into the system.
ASSISTANT MEDIA PERSONNEL
FBN Holdings
Iganmu, Lagos, Lagos
02.2003 - 01.2004
- Developed positive relationships with internal customers through effective communication techniques.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Scheduled meetings, appointments and travel arrangements for staff members.
- Wrote reports on research findings or other topics based on information gathered from interviews and surveys.
- Greeted guests and vendors to assist in navigating space.
- Updated account information in company databases.
ASSISTANT REPORTER/PRESENTER
NTA 2 Channel 5, Victoria Island
Victoria Island, Lagos, Lagos
08.2001 - 11.2001
- Transcribed audio recordings into written form for use in print or online publications.
- Edited video footage captured at newsworthy events prior to broadcast.
- Responded quickly to breaking news situations by providing timely updates via digital platforms.
- Reviewed written, audio, or video copy, and corrected errors in prescribed editorial style and formatting guidelines.
- Revised work to meet editorial approval, and to fit time and space requirements.
Education
Bachelor of Arts - Mass Communication
The Polytechnic Ibadan
Sango, Ibadan06-2006
Associate of Arts - Journalism and Mass Communication
The Polytechnic of Ibadan
Sango, Ibadan10-2002
Bachelor of Science - Nursing
Emporia State University
Emporia, KSSkills
- Data entry
- Customer service
- Report generation
- Survey analysis
- Database management
- Effective communication
- Maintaining documents and records
- Monthly reporting
- Admissions and registrations
- Payment processing
- Social media management
- Content editing
- Attention to detail
- Relationship building
Volunteer Experience
Children's Church Teacher, RCCG THE PLACE PREPARED
BUENA PARK, CALIFORNIA
September 2022 - Present
Timeline
Registration Assistant
First Registrars and Investor Services Limited
02.2012 - 01.2019
ASSISTANT MEDIA PERSONNEL
FBN Holdings
02.2003 - 01.2004
ASSISTANT REPORTER/PRESENTER
NTA 2 Channel 5, Victoria Island
08.2001 - 11.2001
Bachelor of Arts - Mass Communication
The Polytechnic Ibadan
Associate of Arts - Journalism and Mass Communication
The Polytechnic of Ibadan
Bachelor of Science - Nursing
Emporia State University
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