ADEOLA FAJOBI
Owings,MD
Summary
Personable and dedicated Customer Service Representative with extensive experience in this industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE MANAGER
TOPMOST PROFFESIONAL SERVICES
01.2021 - 10.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Followed through with client requests to resolve problems.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
CUSTOMER SERVICE REPRESENTATIVE
E-MARK SECURITY SERVICES
10.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
QUALITY ASSURANCE OFFICER
LAGOS STATE GOVERNMENT
02.2016 - 05.2019
- Monitored activities and supporting systems to meet compliance regulations.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Provided extensive quality assurance training via both in-person and remote teleconferences.
- Monitored staff organization and suggested improvements to daily functionality.
- Tested and operated mixers to confirm correct calibration while scheduling routine, preventive, and reparative maintenance to maintain production workflows and achieve production output benchmarks.
- Performed root cause analysis to identify and resolve quality issues and defects.
Education
Bachelor of Science - ACCOUNTING
BABCOCK UNIVERSITY
ILISHAN REMO, OGUN STATE. NIGERIA04.2007
Skills
- Audit Support
- Talent Development
- Technical Support
- Sales Promotion
- Staffing Coordination
- Report Preparation
- Call Center Operations
- One Call Resolution
- Deadline-Oriented
- Workflow Management
- Exceptional Telephone Etiquette
- Customer Service
- MS Office
- Excellent Time Management Skills
- Schedule Management
- Staff Management
- Product and Service Solutions
Timeline
CUSTOMER SERVICE MANAGER
TOPMOST PROFFESIONAL SERVICES
01.2021 - 10.2023
CUSTOMER SERVICE REPRESENTATIVE
E-MARK SECURITY SERVICES
10.2019 - 11.2020
QUALITY ASSURANCE OFFICER
LAGOS STATE GOVERNMENT
02.2016 - 05.2019
Bachelor of Science - ACCOUNTING
BABCOCK UNIVERSITY
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