Adeola Sadiq
Houston,Texas
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
Work History
CUSTOMER CARE REP
HEALTH BENEFITS MAXIMUS
02.2021 - 06.2023
- Type 45wpm accurately
- Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices
- Research caller’s issues/problems and find solutions
- Billing of claims to the appropriate party
- Follow up with Insurance timely
- Assist in resolving balances on the patient account
- Timely follow up with patients
- Correct and refile claims with the insurance
- Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates.
- Streamlined call response times for improved customer experience through effective communication techniques.
CUSTOMER SERVICE REP
Lands End Clothing
08.2020 - 01.2022
- Address all customer service queries in a polite, accurate, and timely fashion
- Worked well with upper management to ensure ultimate customer satisfaction
- Achieved a customer satisfaction rating of 97% within 8 months of employment
- Assisted customers in navigating the company's products and services, providing detailed explanations and troubleshooting assistance
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and retention
- Effectively communicated with customers via phone, email, and live chat, ensuring a professional and courteous interaction
- Maintained up-to-date knowledge of company products, promotions, and policies to provide accurate information to customers
- Collaborated with the sales team to identify upsell and cross-sell opportunities, contributing to revenue growth
- Assisted with data entry and administrative tasks as needed.
CUSTOMER SERVICE INTERN
COMCAST (XFINITY)
06.2018 - 04.2020
- Provided excellent customer service by addressing customer inquiries, resolving complaints, and providing appropriate solutions
- Acted as the primary point of contact for customers, ensuring a positive experience and building strong relationships
- Handled a high volume of incoming calls and emails, addressing customer concerns promptly and professionally
- Utilized company's customer service software and CRM systems to document interactions and maintain accurate customer records
- Collaborated with cross-functional teams to resolve complex customer issues and ensure timely resolutions
- Consistently met or exceeded monthly performance targets, including customer satisfaction ratings and resolution time
- Assisted in training new customer service representatives, sharing best practices and ensuring a consistent level of service
- Identified opportunities for process improvements and provided feedback to management for better customer experience.
AT&T customer service representative
AT&T
08.2017 - 05.2018
- Recommended and helped customers select merchandise based on their needs
- Exchanged returned merchandise for customers quickly and efficiently
- Exercise sound judgement in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Received an average 85% customer satisfaction rating to date, 15% higher than the company average
- Handle 70+ calls daily with duties including signing up new customers, retrieving customer data, presenting relevant production information, and cancelling services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - BS, Public Affairs -
Texas Southern University
01.2017
Skills
- Customer Service
- Emergency Preparedness
- Fast Typing skills
- Ability to multi task and move between different screens
- Documentation and reporting
- Verifying insurance
- Adaptability/ Flexibility
- Custom Order Management
- Billing Coordination
- First Call Resolution
- Appointment Scheduling
- Payment Processing
- Inbound Customer Service
- Customer Relationship Management
- Attention to Detail
- Cross-selling
- Positive Attitude
- Adaptability
- Interpersonal Skills
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Timeline
CUSTOMER CARE REP
HEALTH BENEFITS MAXIMUS
02.2021 - 06.2023
CUSTOMER SERVICE REP
Lands End Clothing
08.2020 - 01.2022
CUSTOMER SERVICE INTERN
COMCAST (XFINITY)
06.2018 - 04.2020
AT&T customer service representative
AT&T
08.2017 - 05.2018
Bachelor of Science - BS, Public Affairs -
Texas Southern University