Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Employment Services Specialist
Equus Workforce Solutions Partners with Maryland Government
09.2021 - Current
Career advisor, Job readiness assessment, Resume review.
Ensure candidates are matched with roles that suit their skills and experience
Counsels and assists customers regarding job search strategies, personal career advisement and training issues,
identifying and working with barriers to employment, professional goal setting and planning, Identify outside resources, programs and other services for customers, Advises, monitors, and tracks participation for customers
Manages day-to-day relationship with participants, addresses customer concerns and documents all findings with case notes in a concise, timely manner
Provides motivational support to customers during job search process,
Identifies training needs and ensures appropriate training, Facilitates job readiness /search workshops,
Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
Successfully documents customer success stories internally and externally, Produces Word processing documents, including charts and tables.
Maintains filing systems and performs other relevant duties as assigned by Program Director,
Conduct monthly employment report and activities on candidates to DHHS,
Carry out daily task on Maryland Works.
Improved client satisfaction by providing tailored employment services and support
Streamlined job application process for clients, resulting in faster turnaround times and higher success rates
Collaborated with employers to develop customized training programs, enhancing workforce skills and productivity
Conducted comprehensive labor market research, identifying key trends and opportunities for client growth
Developed individualized employment plans for clients, addressing their unique needs and career goals
Increased employer partnerships by conducting targeted outreach and networking efforts
Delivered high-quality workshops on resume writing, interview preparation, and job search strategies to empower clients in their job search journey
Assisted clients with navigating complex government-funded programs, maximizing access to available resources and benefits
Managed diverse caseload of clients, ensuring timely follow-up and progress tracking towards employment goals
Facilitated successful job placements through proactive employer engagement and strategic matching of client skills with open positions
Collaborated with team members to share best practices and maximize efficiency in service delivery across organization
Enhanced organizational reputation through consistent demonstration of professionalism, integrity, and expertise in field of workforce development
Fostered positive and inclusive work environment by promoting open communication, teamwork, and professional development opportunities for staff
Reviewed time-sheets for anomalies and worked with supervisors to correct issues
Evaluated program effectiveness using data-driven approaches, implementing improvements as needed to optimize client outcomes
Human Resources Assistant
B & B Global Ventures
08.2019 - 09.2021
Improved employee satisfaction by developing and implementing new HR policies and procedures
Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies
Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs
Developed strong relationships with employees through consistent communication and support, leading to increased retention rates
Managed benefits administration, ensuring accurate enrollment and timely resolution of issues
Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation
Facilitated open lines of communication between management and staff, fostering a positive work environment
Played a key role in conflict resolution efforts, resulting in improved workplace harmony
Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates
Assisted with compensation analysis efforts using market data comparison tools
Filed paperwork, sorted, and delivered mail and maintained office organization
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
Delivered friendly assistance with new hires throughout interviewing and hiring process
Employment Development Specialist
Community Angels Nursing Services Inc
03.2017 - 08.2019
Assist clients with job placement including job search classes and employment contacts, Assist clients with resume, job search and completing job applications.
Coordinate with trainers, facilitators to ensure streamlined service delivery and to track clients,
Assess clients need and establish supportive services to assist in removing barriers that may prevent successful completion of program,
Make visits and cold calls to employers, helps building and maintaining relationships with employers.
Enhanced fundraising efforts by developing and implementing strategic donor cultivation plans
Streamlined internal operations by creating efficient systems for managing prospect research, proposal development, and reporting tasks
Organized successful volunteer-led events that raised thousands of dollars for programs by engaging donors old and new alike in cause
Completed projects in alignment with target deadlines and financial objectives
Obtained, organized and developed training procedure manuals, guides and course materials
Assessed training needs through surveys, interviews with employees, focus groups and consultation with managers
Utilized variety of instructional design methodologies to create effective learning experiences
HR Business Partner Associate
FrieslandCampina
11.2015 - 02.2017
Support all internal and external HR related inquires or requests, Maintain digital and electronic records of employees, Serve as point of contact with vendors and administrations
Assist with recruitment process by identifying candidates, performing reference checks and issuing employment contracts, Schedule meetings, interviews, HR events and maintain agendas, Coordinate training sessions and seminars, Perform orientations and update records of new staff, Perform day-to-day HR activity, paperwork.
Enhanced employee satisfaction by implementing innovative HR strategies and policies
Reduced turnover rates by developing comprehensive employee retention programs
Improved employee performance through implementation of tailored training and development programs
Spearheaded diversity and inclusion initiatives, fostering more inclusive workplace culture
Negotiated competitive compensation packages to attract top talent in industry
Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within organization
Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively
Evaluated effectiveness of HR interventions through data analysis and continuous improvement efforts, adapting strategies as needed to achieve optimal results
Shift Supervisor
ALDI
07.2011 - 11.2015
Ensured smooth operations during peak hours by effectively managing resources and staff allocation
Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints
Streamlined inventory management, reducing waste and optimizing stock levels for daily operations
Maintained workplace safety by enforcing strict adherence to company policies and industry regulations
Increased sales performance through effective upselling techniques and staff training initiatives
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes
Completed store opening and closing procedures and balanced tills
Helped store management meet standards of service and quality in daily operations
Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
Prepared shift summary reports for supervisor and communicated regularly on goals and progress
Education
B.A - Sociology/ Psychology
Middlesex University London
06.2014
Skills
Human Resources
Employee Orientation
Interviewing
Human Resources Management
Recruiting
Administrative Experience
Office Management
Conflict Management
Workforce Development
Word Processing
Training & development
Social work
Manual Dexterity
Customer Relations
Certification
BA Sociology with Psychology, 06/2014, Present
Additional Information
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook/365).
Personal Information
Willing To Relocate: Anywhere
Work Authorization
Authorized to work in the US for any employer
Awards
Employee of the Month, 09/2023, Few times employee of the month.
Timeline
Employment Services Specialist
Equus Workforce Solutions Partners with Maryland Government
09.2021 - Current
Human Resources Assistant
B & B Global Ventures
08.2019 - 09.2021
Employment Development Specialist
Community Angels Nursing Services Inc
03.2017 - 08.2019
HR Business Partner Associate
FrieslandCampina
11.2015 - 02.2017
Shift Supervisor
ALDI
07.2011 - 11.2015
B.A - Sociology/ Psychology
Middlesex University London
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