Adepeju Oladimeji
Cypress,TX
Summary
Adept at strategic planning and relationship management, I significantly enhanced client satisfaction and sales at Glajola Resources Health Insurance Services. Leveraging policy understanding and empathetic communication. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills. Seasoned Business Analyst offering seven years of professional success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Sales Representative
Glajola Resources Health Insurance Services
11.2023 - Current
- Educated clients on various insurance products, empowering them to make informed decisions that suit their needs
- Calculated premiums and established payment methods for sales
- Established trust with clients through empathetic listening and effective communication, fostering positive relationships.
- Conducted thorough intake assessments for new clients to gather essential information needed for proper case management planning.
- Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
- Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Generated quotes and proposals for clients to match individual needs.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies.
- Conducted detailed needs assessments for prospective clients, ensuring comprehensive understanding of their insurance requirements.
- Negotiated favorable terms for clients with carriers while maintaining strict adherence to underwriting guidelines.
- Conducted annual reviews of existing policies to update information.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Generated leads through cold-calling, networking and other outreach methods.
- Coordinated enrollment periods for group health insurance plans to ensure timely processing of applications and minimize disruptions in coverage for employees.
Senior Business Analyst
Internova
11.2022 - 08.2024
- Utilized data analysis and user research to bridge the gap between stakeholder needs and technical feasibility.
- Led user story development, workshops, and product backlog management, ensuring alignment with project objectives.
- Advocated for Scrum methodology to foster collaborative project delivery and streamline workflows.
- Developed comprehensive system documentation, including user manuals and technical specifications.
- Conducted gap analysis to identify discrepancies and led user acceptance testing (UAT) for multiple software implementations
- Increased stakeholder satisfaction by 30% through direct collaboration and requirement gathering.
- Collaborated with internal teams for process flow development and system diagrams.
- Developed data models and data dictionaries, facilitating the implementation of version control practices.
- Leveraged data-driven methodologies to pinpoint areas for improvement and enhance operational efficiency.
Business Analyst
EXL
10.2016 - 10.2022
- Documented both business and technical requirements to guide development and facilitate implementation.
- Implemented a data warehouse solution to consolidate data from multiple sources to enhance data access.
- Developed comprehensive UAT test scripts based on detailed business requirements and user stories.
- Developed customer requirement agreements, prepared deliverables, and led teams to successfully deliver project scope, on budget, and to client satisfaction.
- Developed data models and data dictionaries to define data structures and relationships.
- Implemented version control and release management practices to ensure information in the database is consistent
- Spearheaded product development initiatives, taking ownership of stakeholder communication and project progression to ensure alignment with business objectives.
Education
Bachelor of Arts - Business Administration
University of Houston Downtown
Houston, TX05-2021
Skills
- Goal-Oriented
- Policy understanding
- Strategic Planning
- Relationship Management
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- Certified Scrum Product Owner (CSPO) -
Timeline
Insurance Sales Representative
Glajola Resources Health Insurance Services
11.2023 - Current
Senior Business Analyst
Internova
11.2022 - 08.2024
Business Analyst
EXL
10.2016 - 10.2022
Bachelor of Arts - Business Administration
University of Houston Downtown
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