Adera Washington
Slidell,La
Summary
Dedicated and results-driven professional with extensive experience in customer care and high-volume call center environments. Seeking to leverage my skills and expertise in oral and written communication, active listening and analytical problem solving.
Overview
2
2
years of professional experience
Work History
Dedicated Driver
USXPRESS, ROBERT LA
05.2023 - 09.2023
- Successfully transported goods from the distribution center to multiple Walmart stores along designated routes
- Accurately completed all required documentation, including bills of lading, inspection reports, and Walmart specific paperwork
- Established positive relationships with Walmart store personnel, resolving issues and ensuring a smooth delivery process
OTR Commercial Truck Driver
PRIME INC
11.2022 - 05.2023
- Operated commercial vehicles to deliver goods to various clients while adhering to all traffic laws and safety regulations
- Maintained accurate records of mileage, fuel usage, and delivery details
- Provided Excellent customer service and communication with clients and dispatchers.
Technical Support Representative
KELLY SERVICES
01.2022 - 11.2022
- Provided exceptional technical support to customers via phone, email, and chat, troubleshooting hardware and software issues.
- Effectively diagnosed and resolved technical problems, escalating complex issues to higher-level support when necessary.
- Assisted customers in setting up and configuring software applications, devices, and network connections.
- Offered guidance and training to customers on product usage and best practices.
- Maintained up-to-date knowledge of product feature and updates to deliver accurate and timely solutions.
Claim Service Representative
SEDGWICK
05.2021 - 02.2022
- Efficiently handled a high volume of customer calls, providing prompt and accurate assistance with insurance claims, policy inquiries, and billing issues.
- Demonstrated strong communication skills to explain complex insurance policies and procedures in a clear and understandable manner.
- Maintained meticulous records, documented customer interactions in accordance with company policies and followed up on outstanding issues to ensure complete resolution.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Collaborated with cross-functional teams to improve processes and enhance customer service quality.
Education
CDL A And Twic Card -
Prime Inc
Springfield, mo2022
High School Diploma -
Diberville High
Biloxi, ms2013
Skills
- Adaptability
- Data Entry
- Efficient and Detail-Oriented
- Call Documentation
- Billing
- Customer population comfort
- Written and Oral Communications
- Call Volume and Quality Metrics
- Proficient in CRM software and help desk tools
- Call Center Operations
- Interpersonal and Organizational
Timeline
Dedicated Driver
USXPRESS, ROBERT LA
05.2023 - 09.2023
OTR Commercial Truck Driver
PRIME INC
11.2022 - 05.2023
Technical Support Representative
KELLY SERVICES
01.2022 - 11.2022
Claim Service Representative
SEDGWICK
05.2021 - 02.2022
CDL A And Twic Card -
Prime Inc
High School Diploma -
Diberville High