Adera Williams
Bronx,New York
Summary
To obtain a challenging position where my diversified skills and leadership abilities can be maximized.Reliable, dependable, and hardworking, with effective communication skills. Eager to learn with the ability to adapt quickly to a challenge. Able to work in an environment as a team
player. Organized administrative professional prepared for clerical tasks and office management. Proven ability to handle communications, maintain records, and support team functions effectively. Known for reliability and adaptability, ensuring smooth operations and positive outcomes.
Overview
7
7
years of professional experience
Work History
Clerical Assistant
Unified Court Systems
01.2023 - Current
- Upload Files to Computer, Scan images in with Pro scan
- Assist the public in finding old divorce judgements
- Assist the public in finding Old Naturalization Declarations
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Reviewed files, records and other documents to obtain information to respond to requests.
Cashier Supervisor
Stop N Shop
09.2023 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Mail Processing Clerk
United State Postal Service
12.2018 - 07.2020
- Hand sort letters/packages as necessary
- Load and operate mail processing, sorting and canceling machinery
- Handle parcels weighing up to 70lbs.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
House Manager
Jericho Project
03.2018 - 04.2020
- Answer telephone and take messages or direct calls to correct staff
- Ensure the safety of the building, tenants and staff
- Report and Record any incidents or emergencies.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Education
High School Diploma -
West Haven High School
West Haven, CT06.2005
Skills
- Proficient in Microsoft Office
- Proficient in Internet Research Techniques
- Advanced Customer Service skills
- Telephone etiquette
- Patient Scheduling / Inventory Procedures
- Data Entry
- File Organization
- Maintaining records
- Document Management
- Workload Management
- Customer Service
- Relationship Building
- Customer Relationship Management (CRM)
References
FURNISHED UPON REQUEST
Timeline
Cashier Supervisor
Stop N Shop
09.2023 - Current
Clerical Assistant
Unified Court Systems
01.2023 - Current
Mail Processing Clerk
United State Postal Service
12.2018 - 07.2020
House Manager
Jericho Project
03.2018 - 04.2020
High School Diploma -
West Haven High School
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