Aderonke Adesina Adeyemo
Cypress,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Evident.io
Plano, Texas
11.2023 - 10.2024
- provide accurate information about customer products and services to the caller and educating the callers on how to use products and services.
- Handling the customer calls ,despite the degree of difficulty,in a courteous and business-like fashion.
- Providing excellent quality customer service and other duties as assigned.
- performing data entry on tracking systems for recording call notes,questions,and suggestions.
- maintaining the concentration and focus to meet performance goals.
- speaking to customers and identifying the needs by listening attentively.
- reporting faults and processing service cancellation requests
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Care Executive
Bablo group
Houston, TX
02.2019 - 08.2023
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
- Investigated customer complaints and provided solutions within acceptable time frames.
- Gathered customer feedback and reported it to management for further action.
- Resolved billing issues and disputes through effective problem solving techniques.
- Assisted customers with product selection based on individual needs.
- Created detailed reports of customer interactions for internal records keeping purposes.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Communicated new products and services information to existing customers via email campaigns.
- Monitored customer trends to identify potential issues or opportunities for improvement.
Outlet Manager
Thehalibcompany
Cypress, TX
05.2016 - 01.2019
- Developed and implemented strategies to maximize sales productivity, profitability, and customer satisfaction.
- Oversaw daily operations of outlet, including inventory management, staff scheduling, and customer service.
- Monitored store performance metrics such as sales goals, profit margins, return rates and operational costs.
- Ensured safety regulations were followed by all staff members.
- Set expectations for customer service standards and monitored compliance with policies and procedures.
- Conducted regular meetings with staff to discuss updates on products, services offerings or changes in company policy, procedures.
- Maintained a clean working environment for both customers and staff members.
- Recruited, hired and trained new employees in accordance with company policies and procedures.
- Resolved customer complaints quickly and efficiently while maintaining professional composure at all times.
Telesales Executive
Access Bank - Gboko Main Branch
04.2014 - 12.2016
- Answered incoming calls from potential customers and addressed their inquiries.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
- Upsold additional products or services to existing customers when applicable.
- Maintained a database of prospects and current clients for tracking purposes.
- Maintained accurate records of customer interactions utilizing CRM software.
- Generated new leads via cold calling techniques, referrals, networking events.
Education
Bachelor of Arts - English Language And Literature
Obafemi Awolowo Univesity
01-2013
Skills
Excellent communication, and interpersonal skills
Strong problem-solving and conflict-resolution abilities
Ability to manage multiple tasks efficiently in a remote work mode
Quick learner with a proactive approach to customer service
- Report Generation
- Product Knowledge
- Consultative Sales
- Inbound and Outbound Calling
- Call center procedures
Affiliations
- Passion for learning new technologies and improving self.
- Enjoy reading ,exploring diverse cultures,making new connection
Timeline
Customer Service Representative
Evident.io
11.2023 - 10.2024
Customer Care Executive
Bablo group
02.2019 - 08.2023
Outlet Manager
Thehalibcompany
05.2016 - 01.2019
Telesales Executive
Access Bank - Gboko Main Branch
04.2014 - 12.2016
Bachelor of Arts - English Language And Literature
Obafemi Awolowo Univesity