Aderonke Oyemade
Parkville,MD
Summary
Well-versed in developing and implementing effective sales strategies to maximize profits. Talented trainer and personnel developer with good people and problem-solving abilities. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Project Manager
EVOLVE Community Foundation
Baltimore, MD
04.2017 - Current
- Led the development of a tourism shuttle project in Baltimore that is expected to raise $20,000 in profit for the organization in the first quarter after launch
- Develop and execute strategies that helped create a conductive team environment
- Analyze scope of the project based on competitive analysis, interviews with sales managers at partnered hotels, and tourist survey responses
- Collaborate with a team of 5 project managers to work cross-functionally with educational, legal, and business teams to align business messaging with the project scope
- Communicate with stakeholder to learn about project goals and share project roadblocks
- Connect team shareholders in Microsoft Teams to track goal progress
- Met 92% of project deadlines and project goals scheduled
- Mentor 10 high school girls in leadership positions throughout their senior year for college
- Developed degree and program related syllabus for college interns
- Trained new volunteers to the program on how to interact with students based on programs principles
Sales Manager Assistant
The Capital Grille
Baltimore, MD
05.2022 - Current
- Secured a total of $25,000 in sales revenue from private dining contracts
- Manage server floor sections and seated guest based off server schedules
- Utilize Triple Seat to respond to private dining inquiries of over 10 guests and up to 60 guests
- Track private dining leads responses and followed up with emails or calls
- Review the following week and the next days private dining requests and create the BEO
- Ensure tables and private dining rooms were set correctly by server assistants
- Reach out to third party vendors to confirm product delivery dates
- Utilize Open Table to forecast customer arrivals and respond to special requests
- Connect with general managers each shift to understand daily goals
- Tactfully position customers in private rooms and at tables based on party size arrivals
- Create shareable progress tracking documentations for team to use throughout the shift
- Communicate important changes with the kitchen, servers, and host team
Front Desk Agent
Aloft Arundel Mills
Hanover, MD
11.2020 - Current
- Check in up to 60 guests in an 8-hour shift and call guests’ room to follow up on quality
- Oversee expected arrivals during shift and check in priority guests before they arrive
- Use Guest Experience software to respond and communicate with guests’ requests
- Provide detailed communication of hotel amenities to guest
- Communicate guest complaints to work cross functionally with the housekeeping and engineering team ensuring rooms are up to company standard
- Greet guest with a welcoming spirit and smile
- Inventory available rooms for guest check in
- Prepare guest rooms based on online request before checking in
- Order snacks based on customer demographic and shared pricing with accountant
- Research and compared vendor deal to partner with the hotel bar and snack station
- Manage the appearance of the lobby and ensured a good first impression
- Complete communication and solution trainings for a range of emergency situations
- Accommodate to the needs and communication style of guest
Executive Team Lead Intern
Target
Ellicott City, MD
06.2019 - 08.2020
- Trained new team members how to operate My device to help guests and review store metrics
- Used online data to review store sales month to month
- Delegated tasks to team members based on predetermined goals for the store
- Performed store walk throughs with Regional Manager to discuss areas of improvement
- Successfully raised Guest Expert Satisfaction scores by 2 points in 2 weeks
- Responded to Guest concerns in a strategic and culturally respective manner
- Provided fast and friendly check out services to guest
- Built name-based relationships with guest
- Zoned checkout lane endcaps and assisted guest advocates
- Accounted for guest satisfaction throughout the workday
- Resolved guest complaints through phone calls and guest survey system
- Accounted for absent and present team members on schedule
- Guided guest to satisfactory solutions at Guest Services
- Assisted guest with Red Card sign up
Education
Bachelor of Science - Business Administration, Marketing
Towson University
12.2015 - 05.2023
Skills
Triple Seat and Open Table Certified
Tableau Certified
Interpersonal Relationship Building
Time management
Hospitality service expertise
Problem-solving skills
Training and mentoring
Conflict and issue documentation
Administrative support
Solution selling
Relationship building
Marketing strategy
Sales Reporting
Affiliations
- American Marketing Association
- Toastmasters
Timeline
Sales Manager Assistant
The Capital Grille
05.2022 - Current
Front Desk Agent
Aloft Arundel Mills
11.2020 - Current
Executive Team Lead Intern
Target
06.2019 - 08.2020
Project Manager
EVOLVE Community Foundation
04.2017 - Current
Bachelor of Science - Business Administration, Marketing
Towson University
12.2015 - 05.2023