Adese Hanna
Durham,NC
Summary
Hospitality professional with a robust service background, looking to plant roots and grow a lucrative hospitality and customer engagement organization. Versatile, reliable, and efficient with diversified skills include client services, resource management, and administrative support. Building on excellent interpersonal, community engagement, family support, strong communication skills. Proficiencies in customer service and satisfaction, event management, Website content development, social media management, and an high emotional intelligence. Hardworking and passionate about all things creative and ready to help team achieve company greatness.
Overview
6
6
years of professional experience
Work History
Front Office Supervisor
The Durham Hotel
04.2023 - Current
- Implement efficient guest registration, checkout, guest service, and telephone service, while ensuring all company wide standards are sufficiently carried out
- Focuses skills but not limited to:
- Courteously answers inquiries and accepts reservations by accurately communicating hotel rates and information
- Assist in coordinating guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service
- Track guest satisfaction surveys Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality and maximize usage of the guest response tracking system.
Data/Enrollment/Community Relations Coordinator/Research
Triangle High, School
08.2022 - 01.2023
- Data- Support and maintain student records between North Carolina and surrounding schools; through PowerSchool and several records transfer systems;
- Design and distribute complex data reports
- Enrollment- Effectively manage and facilitate campus enrollment activity, while using multiple databases relating to building enrollment
- Facilitate enrollment efforts from introduction to lottery submissions/acceptance and scheduling
- Community Relations- Successful recruitment of new students and families, through complementary services including but not limited to family engagement activities, such as family tours/open house, led by counselors and student representatives; supporting Parent Association to build parent involvement and teachers/staff satisfaction; coordinating and planning school wide events and activities for current students and their families.
Customer Service Representative/Shift
Payments
08.2020 - 12.2020
- Managed Customer Payment accounts and provided resolutions to client complaints and billing concerns
- Assisted in the live chat/Emails channel, regarding collections of documented orders, and inquiries of technical difficulties and payment processing concerns.
Gallery Host/Hyatt Place Durham Southpoint
10.2018 - 03.2020
- Responsible for coordinating complete guest experience including monitoring host gallery and hotel common areas, guest check in and check out, and providing quality customer service
- Assist with sales and marketing efforts to expand World of Hyatt community.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
Guest Services Associate
Shenandoah Crossings
10.2017 - 04.2018
- Created a seamless arrival and departure experience for guests by handling all internal and external communication, transactions, and procedures with empathy, efficiency, and attention to detail.
Education
Bachelor of Arts - Communication And Theater
Shaw University
Raleigh, NCPostsecondary Radio Broadcasting Certification - Radio Broadcasting
Humber College
Toronto, Ontario Skills
- Oral and Writing Communication
- Exceptional Customer Support
- Workflow Planning
- Project Management
- Organization and Planning
- Customer Relations
- Conflict Management
- Guest Satisfaction
- Hospitality Service
- Staff Training
- Developing Rapport with Guests
Quote
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefitsPaid time offFlexible work hoursWork from home optionTimeline
Front Office Supervisor
The Durham Hotel
04.2023 - Current
Data/Enrollment/Community Relations Coordinator/Research
Triangle High, School
08.2022 - 01.2023
Customer Service Representative/Shift
Payments
08.2020 - 12.2020
Gallery Host/Hyatt Place Durham Southpoint
10.2018 - 03.2020
Guest Services Associate
Shenandoah Crossings
10.2017 - 04.2018
Bachelor of Arts - Communication And Theater
Shaw University
Postsecondary Radio Broadcasting Certification - Radio Broadcasting
Humber College
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