Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adesola Idowu

Royse City,Texas

Summary

Detail-oriented professional with a strong background in banking operations, customer support, and data accuracy. Proven ability to conduct data reconciliation, prepare reports, and manage high-volume information with precision. Adept in Microsoft Excel, data entry, and reporting. Seeking to leverage analytical, communication, and reporting skills in a challenging Data Analyst role. Organized professional adept at coordinating and managing appointment schedules with precision. Known for enhancing operational efficiency and fostering collaborative team environment. Reliable and adaptable, with strong communication skills and proactive approach to problem-solving.

Overview

15
15
years of professional experience

Work History

Appointment Scheduler

Infinite Computer Solutions
07.2023 - Current
  • Managed and updated sensitive medical data for veteran patients across multiple platforms.
  • Maintained scheduling accuracy and resolved data discrepancies.
  • Supported data entry and registration tasks with a focus on detail and timeliness.
  • Managed approximately 100 incoming calls and 150 outbound calls per day from customers depending on the role for the day.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.

Customer Service Representative (Licensed Sales Agent)

TTEC Healthcare
09.2021 - 07.2023
  • Reconciled billing records and resolved data inconsistencies.
  • Processed membership data and maintained customer account records.
  • Provided reporting and support during open enrollment and audits.
  • Managed approximately 100 incoming calls per day from customers.
  • Sold over 120 insurance policies to members.

Production Technician

Dentsply Sirona (via Adecco Staffing)
03.2020 - 04.2021
  • Conducted quality control of production data related to dental aligners.
  • Supported order tracking, printing, and alignment verification through software systems.
  • Identified production errors using pattern recognition and process monitoring.
  • Produce over 200 aligners per day

Assistant Banking Officer – Commercial Banking Group

Guaranty Bank Trust Plc
12.2013 - 04.2018
  • Collaborated on financial reporting (MPR and WPR) using Excel and PowerPoint.
  • Analyzed credit files and account histories to identify risks and improve compliance.
  • Contributed to market analysis and account reactivation initiatives that generated over N300mn in growth.
  • Maintained a 0% non-performing loan rate through meticulous data review and compliance tracking.
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Verified accuracy and completeness of recorded totals and collaborated with personnel on discrepancies.
  • Logged returned refund checks and disbursed to proper division.
  • Assisted in handling documentation for process changes in agency systems.

Accounts Payable Clerk (NYSC)

Governor’s Office
02.2011 - 07.2012
  • Processed vendor invoices, resolved backlog issues, and maintained accurate financial records.
  • Corrected invoicing errors and ensured data accuracy for audit readiness.
  • Managed approximately 50 incoming calls, emails and faxes per day from customers

Education

B.Sc. - Banking and Finance

University of Abuja
Nigeria
01.2010

Skills

  • Data Tools: Microsoft Excel (Pivot Tables, VLOOKUP, Data Cleaning), PowerPoint
  • Soft Skills: Analytical Thinking, Attention to Detail, Problem Solving
  • Other: Basic SQL knowledge, Strong communication and reporting skills
  • Efficient time management skills
  • Ability to manage and organize large volumes of data systematically
  • Ability to adapt to different software and potentially work environments
  • Ability to stay motivated and productive, especially in remote or independent work environment
  • Ability to understand how to interpret and use data

Timeline

Appointment Scheduler

Infinite Computer Solutions
07.2023 - Current

Customer Service Representative (Licensed Sales Agent)

TTEC Healthcare
09.2021 - 07.2023

Production Technician

Dentsply Sirona (via Adecco Staffing)
03.2020 - 04.2021

Assistant Banking Officer – Commercial Banking Group

Guaranty Bank Trust Plc
12.2013 - 04.2018

Accounts Payable Clerk (NYSC)

Governor’s Office
02.2011 - 07.2012

B.Sc. - Banking and Finance

University of Abuja

Similar Profiles

CREATE PROFILE