Adessa Baker
Sacramento,CA
Summary
Dedicated professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Behavioral Technician
Amergis Healthcare Staffing
Sacramento, CA
06.2022 - Current
- Provided support to clients in order to improve social skills, communication, and problem solving.
- Monitored client progress and documented data on a daily basis.
- Provided crisis intervention when necessary, by utilizing de-escalation techniques.
- Utilized Applied Behavior Analysis principles to guide interventions for behavioral issues.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Conducted assessments of client needs and abilities.
- Monitored client progress and documented data on a daily basis.
Office Administrative Assistant
Capital Tax Services, Inc.
Sacramento, CA
02.2018 - 05.2022
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Performed administrative duties such as scanning records, faxing documents and mailing packages.
- Collected data from various sources to create accurate financial statements on a monthly basis.
- Processed incoming invoices for payment in a timely manner.
- Responded promptly to customer inquiries via email or phone.
- Scheduled appointments for management team members.
Culinary Service Specialist
Leatherby's Family Creamery
Sacramento, CA
04.2017 - 06.2018
- Answered incoming calls and providing frontline customer support or assistance
- Processed payments for services rendered accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Organized daily work schedule to ensure efficient use of time while adhering to company policies and procedures.
- Provided training to new staff members on the proper use of tools, equipment, supplies, and processes.
- Participated in team meetings regularly in order to share ideas or provide updates.
- Monitored inventory levels for service operations to ensure sufficient stock is available at all times.
Education
High School Diploma -
Rosemont High School
Sacramento, CA06-2016
Some College (No Degree) - Communication And Media Studies
Folsom Lake College
Folsom, CASkills
- Data collection and analysis
- Transition planning
- Rapport Building
- Developmental Disability Rehabilitation
- Crisis Management
- Critical Thinking
- Employee Training
- Reliability
- Teamwork and Collaboration
- Crisis Prevention Intervention (CPI)
- Adaptability and Flexibility
Timeline
Behavioral Technician
Amergis Healthcare Staffing
06.2022 - Current
Office Administrative Assistant
Capital Tax Services, Inc.
02.2018 - 05.2022
Culinary Service Specialist
Leatherby's Family Creamery
04.2017 - 06.2018
High School Diploma -
Rosemont High School
Some College (No Degree) - Communication And Media Studies
Folsom Lake College