Adestin Onley
Rockford
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Telecommunicator
Rockford Fire Department
04.2023 - Current
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Flight Attendant
Envoy Air Inc.
05.2022 - 03.2023
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Relayed updates and information to passengers after confirming key details with pilot.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
CMMS Coordinator
Magna Exteriors
08.2021 - 05.2022
- Facilitated purchases of supplies and equipment by coordinating with qualified vendors.
- Resolved emergency issues quickly by maintaining organized spare parts inventory.
- Determined future maintenance and repair needs by analyzing equipment performance records.
- Organized files and records and handled other support tasks, such as work orders, tool repairs, data reports.
- Wrote simple instructions for different machinery.
Human Resources Administrator
Magna Exteriors
01.2021 - 07.2021
- Staffed long-term, and temporary employees with effective management of internal hiring strategies.
- Supported HR team with staffing, new hire orientations, and onboarding processes.
- Managed HR recordkeeping, including enticing new hires, status changes, and enrollments.
- Maintained scheduling, and attendance via [AttendanceCounts].
- Tracked employee data with [Magna Employee Database], updating personnel records and tracking incidents.
Shipping Clerk
Magna Exteriors
03.2020 - 01.2021
- Complete MRO's in QAD system.
- Fill out BOL's/ Customs Invoices.
- Associate with drivers/distributors of materials.
- Become familiar with part numbers, and their distributors.
- Helped coordinate freight shipments by preparing pallets and printing paperwork for shipping companies.
Team Lead/Shipping Clerk
Lowes Distribution Center
07.2018 - 08.2019
- Operating Fork Lift.
- Hold Team Meetings.
- Go over Logistics Reports.
- Overlook Multiple areas such as shipping, receiving.
Retail Store Manager/ HR Hiring Director
T-Mobile
03.2018 - 06.2018
- Cash handling.
- Activating and troubleshooting all wireless devices.
- Maintain strong knowledge of new wireless products.
- Leading full team of retail associates.
- Conduct operational tasks; hiring, payroll, inventory management, merchandising, phonogram's.
Front End Lead
Best Buy
04.2016 - 03.2018
- Process return/exchanges.
- Train all incoming service desk employees.
- Count registers/deposit.
- Create/ fulfill orders.
Server/Bartender
Nunzios Restaurant
03.2015 - 07.2016
- Assist in preparation of food for customers.
- Arrange seating of people in appropriate areas.
- Serve customers food.
Retail Team Member
OSF Healthcare
03.2015 - 04.2016
- Prepared beverage items for customers.
- Stock items.
- Prepared food items for customers.
- Ran cash register for payment.
Education
High School Diploma -
Harlem High School
Machesney Park, IL05-2013
Skills
- Time management
- Task prioritization
- Regulatory compliance
- Microsoft Excel
- Stress tolerance
- Law enforcement procedures
- Emergency management
- Map reading
- Telephone etiquette
- Flexible schedule
- Computer skills
Certification
- EMD - Emergency Medical Dispatch
- EPD - Emergency Police Dispatch
- EFD - Emergency Fire Dispatch
Languages
Spanish
Native or Bilingual
Timeline
911 Telecommunicator
Rockford Fire Department
04.2023 - Current
Flight Attendant
Envoy Air Inc.
05.2022 - 03.2023
CMMS Coordinator
Magna Exteriors
08.2021 - 05.2022
Human Resources Administrator
Magna Exteriors
01.2021 - 07.2021
Shipping Clerk
Magna Exteriors
03.2020 - 01.2021
Team Lead/Shipping Clerk
Lowes Distribution Center
07.2018 - 08.2019
Retail Store Manager/ HR Hiring Director
T-Mobile
03.2018 - 06.2018
Front End Lead
Best Buy
04.2016 - 03.2018
Server/Bartender
Nunzios Restaurant
03.2015 - 07.2016
Retail Team Member
OSF Healthcare
03.2015 - 04.2016
High School Diploma -
Harlem High School
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