Adesuwa Erude
Bismarck,USA
Summary
Dynamic professional with a proven track record at Guaranty Trust Bank, excelling in customer service and risk assessment. Leveraged strong analytical skills to reduce transaction errors by 20% while enhancing compliance controls. Adept at inventory management and fostering team collaboration, driving operational efficiency and client satisfaction.
Overview
15
15
years of professional experience
Work History
Management Trainee
Enterprise Mobility
Bismarck, ND
04.2024 - Current
- Provide customer-first service, resolving client concerns with professionalism and building long-term relationships that drive repeat business.
- Oversee fleet inventory and logistics, ensuring operational efficiency, cost control, and timely availability of vehicles in a high-demand environment.
- Develop leadership skills by managing daily branch operations, supporting team coordination, and contributing to performance improvement initiatives.
Graduate Research Assistant
College of Business, Minot State University
Minot, ND
01.2022 - 01.2023
- Supported faculty with research, data collection, and documentation for academic studies.
- Ensured accuracy in data handling and reporting.
- Supported academic publishing efforts by preparing detailed and accurate reports.
- Developed and applied strong analytical skills to ensure quality outcomes.
Gameday Sports Support
Students’ Athletics, Minot State University
Minot, ND
01.2022 - 01.2023
- Social Media publicity, Marketing, Promotions, and Ticket sales.
Operations Manager
Besto-World Global Services LTD
01.2018 - 12.2021
- Directed strategic planning and performance improvements, increasing operational efficiency by 20% while maintaining adherence to industry regulations.
- Improved procurement and resource management, lowered material expenses by 15%, and enhanced supply chain stability.
Banking Operations & Risk Associate
Guaranty Trust Bank LTD
03.2010 - 03.2016
- Delivered customer-focused support across multiple banking units (Clearing, Domestic Operations, Funds Transfer, Customer Service, Transaction Services Group), resolving 95% of client issues on first contact and ensuring seamless banking experiences.
- Performed auditing checks and internal reviews, reducing transaction errors by 20% while ensuring compliance with KYC/AML regulations and institutional policies.
- Strengthened risk management by identifying discrepancies, escalating potential operational risks, and improving overall process accuracy and compliance controls.
Education
Master of Science - Management
Minot State University
Minot, NDMaster of Science - Sports Management
Minot State University
Minot, NDBachelor of Science - Banking and Finance
University of Benin
Skills
- Microsoft Office Suite
- Data management tools
- Adobe
- Accurate record keeping
- Organizational skills
- Inventory management
- Data analysis
- Excel
- Time management
- Customer service
- Interpersonal skills
- Professionalism
- Risk assessment
- Team leadership
- Problem-solving
- Effective communication
Volunteer Experience
National Association of Black Accountants (NABA), Multimedia Unit Head
Affiliations
- Top sales chat for six month
- Reduced risk by 20%
Languages
English
Professional
Accomplishments
- Customer service award
- Best manager award
- Leadership award
References
References available upon request.
Timeline
Management Trainee
Enterprise Mobility
04.2024 - Current
Graduate Research Assistant
College of Business, Minot State University
01.2022 - 01.2023
Gameday Sports Support
Students’ Athletics, Minot State University
01.2022 - 01.2023
Operations Manager
Besto-World Global Services LTD
01.2018 - 12.2021
Banking Operations & Risk Associate
Guaranty Trust Bank LTD
03.2010 - 03.2016
Master of Science - Management
Minot State University
Master of Science - Sports Management
Minot State University
Bachelor of Science - Banking and Finance
University of Benin
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