ADESUWA OKWALE
Sacramento
Summary
Highly motivated and attentive individual seeking employment with a team that works frontline as a public health worker for members of the community. Caring and compassionate [Job Title] experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Learning Solutions
Sacramento, CA
09.2023 - Current
- Identify potential contextual changes that could help to reduce inappropriate behaviors amongst clients identify appropriate behaviors to be substituted in the place of the inappropriate ones Record specific information on the assigned client, as established by their Individualized Education Plan (IEP) behavioral goals or behavior support plan
- Implement any academic accommodations or changes recommended by the classroom teacher or included in the student's IEP Support client’s adherence to the teacher's instructions and classroom discipline Aiding in the development of social skills in the classroom Assisting in small group lessons or with other students as assigned by the teacher if the specified student is independent Supporting follow-through of the teacher’s classroom management and rules for the students
Front Desk Attendant
Sacramento State University Sierra Hall
09.2021 - 09.2023
- Check Demonstrate a positive and friendly attitude as an employee and representative of Sac State University Housing Services by creating and maintaining a welcoming, equitable, and inclusive environment Provide excellent customer service by connecting with and greeting residents, responding to resident inquiries and/or concerns, registering visitors and guests, checking out equipment, and directing students and visitors to resources
- Maintain safety and security of the residence halls which can have an impact on the health and safety of the halls, by verifying the identity of those entering the building, monitoring entrances and exits, and reporting odd or suspicious behavior to staff and/or University Police
- Ensure that appropriate personnel such as the Residence Hall Coordinator or Duty Resident Advisor(s) are aware of activities, people, health and safety concerns, or any issues which may adversely impact the hall community
- Report and assist hall staff in any emergency response according to University Housing Services protocols
- Utilize job-related software and equipment to carry out tasks related to front desk operations and to review and update team communications Participate in a variety of front desk communications such as answering phones, taking messages, sharing of information concerning the University and residence halls, and maintaining a communication log of observations/concerns/reminders worthy to note for the next shift or overall desk staff
- Ensure proper use of front desk supplies and report broken or unreturned equipment to your supervisor
- Pick up, transport, and sort mail from the Hornet Mail Center into resident mailboxes for distribution
- Ensure that the front desk area is left in a clean, neat and orderly manner during and at the end of the shift; including but not limited to the areas of the front desk, building lobby, and mailboxes
- Manage sensitive information and maintain confidentiality, including ensuring that only University Housing Services staff are permitted in the front desk area.
Retail Specialist
Krispy Kreme
09.2019 - 07.2021
- Provide courteous customer service by utilizing the Krispy Kreme greeting procedures within store and drive-through service
- Politely engaging in upselling techniques
- Routinely clean counters, food preparation areas and equipment, and restock display cases
- Clean, sanitize, and stock bathrooms
- Clean and sanitize tables, chairs, doors in customer areas as well as sweeping and mopping all required areas in the store
- Decorate and fill donuts
- Ensuring the parking lot and surrounding area are always kept clean
- Promptly responded to inquiries and requests from customers
- Assemble online food orders while maintaining appropriate portion control
- Maintain proper food safety practices and presentation within service goal times
- Count the contents of the cash register drawer at the beginning and end of each shift
- Answer the telephone in a timely manner.
Sales Associate
Grand Canyon University Apparel Shop
08.2017 - 01.2019
- Maintained records related to sales, returns and inventory
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Prepared merchandise for the sales floor by pricing and/or tagging
- Processed product returns and assisted customers with other selections
- Delivered assistance by locating products and checking store systems for merchandise at other sites.
Online Customer Service Representative
Teleperformance USA
01.2016 - 08.2017
- Identify the situation the customer is in through effective interrogation strategies
- Use tools and systems to identify the required solutions
- Escalate client cases to the corresponding resolution groups, when confronted with situations beyond your ability to solve
- Ensure that each incident is properly documented, notified to whom appropriate, and escalated when necessary
- Ensure excellent customer service through quick and effective actions, to solve client issues.
Sales Associate
Famous Footwear
05.2015 - 12.2016
- Customer Service
- Greet customers warmly creating a welcoming environment and building a rapport with to customers understand their preferences
- Provide personalized assistance throughout the customer’s shopping experience and address product-related issues promptly and professionally
- Product Knowledge and Merchandising
- Maintain a strong knowledge of products, features, and promotions to effectively communicate and drive sales Store Presentation
- Ensure that the store aisles and product displays are clean, organized, and visually appealing to enhance the overall customer experience Follow Policies
- Follow all Famous Footwear policies and procedures, performing other duties as assigned.
Education
Health Science -
Sacramento State University
Sacramento, CA05.2023
Nursing -
Antelope Valley College
Lancaster, CA05.2021
High School Diploma -
Saint Joseph Catholic High School
Ogden, UT04.2017
Skills
- Excellent communication
- Active listening
- Ability to work effectively under stress
- Customer-service orientation
- Strong problem-solving and conflict-resolution
- Attention to detail
Certification
CPR Ceritification
Timeline
Learning Solutions
Sacramento, CA
09.2023 - Current
Front Desk Attendant
Sacramento State University Sierra Hall
09.2021 - 09.2023
Retail Specialist
Krispy Kreme
09.2019 - 07.2021
Sales Associate
Grand Canyon University Apparel Shop
08.2017 - 01.2019
Online Customer Service Representative
Teleperformance USA
01.2016 - 08.2017
Sales Associate
Famous Footwear
05.2015 - 12.2016
Health Science -
Sacramento State University
Nursing -
Antelope Valley College
High School Diploma -
Saint Joseph Catholic High School
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