To secure a professional position that utilizes my specialized skills, while offering a challenge and the opportunity for career advancement with enhanced training.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
20
20
years of professional experience
Work History
Property Owner; Manager
London and Associates, LLC.
St. Louis, Missouri
02.2008 - Current
Pull/review/approve customers’ credit report under company’s credit worthiness guidelines
Market vacant space to prospective tenants through the use of a leasing agent and/ by various means of advertisement
Establish rental rates in accordance with prevailing local economic conditions
Enforce the terms of rental or leases agreements, such as rent collection, parking and pet restrictions, and termination of lease procedures
Understand and comply with provisions of legislation, such as the American with Disabilities Act and the Federal Fair Housing Amendment Act, as well as local fair housing laws
Inspect the grounds, facilities, and equipment to determine whether repairs or maintenance is needed
Contract specialist when handling requests for repairs and complaints
Developed and implemented a comprehensive property management strategy to maximize tenant satisfaction.
Conducted regular inspections of properties to ensure compliance with safety regulations and landlord-tenant laws.
Negotiated rental agreements with tenants on behalf of the owner.
Resolved tenant complaints in an efficient and effective manner.
Ensured that all rental payments were collected in a timely fashion.
Maintained detailed financial records for each property, including rent receipts, expenses, and tax documents.
Supervised staff members responsible for cleaning and maintaining the properties.
Provide an exceptional customer experience by offering a high level of managerial assistance
Ensure that products were available on the sales floor and in its proper location
Micromanage the sales floor by maintaining a complete visual of the sales area, and maintaining a selling focus in the absence of store management
Develop, coach, and motivate new retail sales associates to ensure the company offered an exceptional customer experience
Assist with the hiring of qualified applicants by conducting interviews, orientate new staff with company polices and benefits
Scheduled and prepared material for large and small group management meetings, and daily activities
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Maintained accurate records of all transactions, stock levels and employee performance metrics.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Intern
Columbia/Capitol Music
St. Louis, Missouri
01.2007 - 05.2008
Conducted marketing research and micromanaged special event promotions to elevate sale’s volume
Performed and coordinated the office’s administrative activities by retrieving, storing, and integrating information for dissemination to staff and/ our clients
Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
Collaborated with team members to create a comprehensive social media strategy.
Developed presentations and organized events to promote products or services.
Provided administrative support by completing tasks such as filing documents and scheduling meetings.
Proofread documents before submitting them for review.
Contributed ideas during brainstorming sessions to generate creative solutions.
Researched industry trends and competitor strategies to inform decision making.
Prepared invoices, purchase orders, and expense reports according to company policies.
Managed customer inquiries through phone calls, emails, or other forms of communication.
Supported senior staff members in the completion of complex projects within deadlines.
Provided training sessions for new employees on company procedures and protocols.
Director of Operations; Club Promoter
The Martini Bar
St. Louis, Missouri
09.2004 - 12.2007
Establish, maintain, and improve a favorable relationship between the club, the public, and investors
Gather and analyze sales and projections on future volume and profits
Promote, cater, and manage special events to satisfy our patron’s desired atmosphere(s)
Directed the operations and logistics of a multi-million dollar business.
Created policies and procedures for improved workflow processes.
Provided leadership and guidance to subordinate managers and supervisors.
Maintained budgeting documents for accurate tracking of expenses.
Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
Oversaw the implementation of new technology solutions designed to streamline processes.
Facilitated meetings with key stakeholders to discuss progress towards objectives.
Identified areas where process improvements could be made resulting in increased productivity.
Worked with management team to develop operational goals aligned with business strategy.
Organized and promoted club events, including booking DJs and other entertainment.
Developed promotional materials, such as flyers, posters, banners.
Cultivated relationships with industry professionals to increase visibility of events.
Planned VIP experiences for guests at special events or private parties.
Monitored guest lists in order to ensure proper capacity levels were met at each event.
Collaborated with other promoters to create collaborative events that could benefit both organizations.
Analyzed data from previous events in order to improve future ones.
Warehouse Coordinator
Cardinal Health, Inc.
St. Charles, Missouri
03.2006 - 03.2007
Track and maintain items held as inventory
Logistically manage distribution and handling of materials and/ products
Reported and prepared statistical reports on all inventory and distribution traffic to upper management
Customer Service Representative
AutoZone, Inc.
East St. Louis, Illinois
04.2005 - 03.2006
Diplomatically resolve concerns and complaints on an as needed basis
Maintain and reference inventory database to ensure the shelves were fully stocked and to monitor shrinkage
Provide direct and phone sales by assessing customer vehicle needs according to their vehicle’s diagnosis
Education
Bachelor of Arts - Business Administration with Marketing emphasis
Harris Stowe University
St. Louis, Missouri
12-2009
Food and Beverage Certification -
Walmart
St. Louis, Missouri
01.2009
Forklift Operator Certification -
Walmart
St. Louis, Missouri
01.2009
CPR and First Aid Certification -
YMCA
St. Louis, Missouri
01.2009
Scholastic High School Diploma -
Hazelwood East High School
St. Louis, Missouri
01.2001
Defensive Driving Course -
Hazelwood East High School
St. Louis, Missouri
01.1999
Skills
Managerial support
Computer programs
Windows 95
Windows 98
Windows XP
Windows 7
Microsoft Word
Microsoft Spreadsheet
Microsoft Outlook
Power Point
Microsoft Excel
Microsoft Processor
Microsoft Access
Word Perfect
Office equipment
Video conferencing equipment
Smart board
Projector
Photocopy machine
Scanner
Fax machine
Multi-line phone
Intercom system
Security alarm system
Credit card processor
Electronic check processor
Calculator
Lease negotiation
Marketing tactics
Hiring and staffing
Business launch
Strategic project planning
Consulting
Verbal and written communication
Key partnership cultivation
Sales management
Negotiation
Profit and loss analysis
Sales oversight
Cash flow optimization
Marketing
Capital pursuit
Professionalskillsandabilities
Ability to work in fast-paced atmosphere while providing excellent managerial support.
Efficient in using computer programs such as Windows 95-98, Windows XP, Windows 7: Home Edition and Professional, Microsoft Word, Microsoft Spreadsheet, Microsoft Outlook, Power Point, Microsoft Excel, Microsoft Processor, Microsoft Access, and Word Perfect.
Efficient use of office equipment such as video conferencing equipment, smart board, projector, photocopy machine, scanner, fax machine, multi-line phone, intercom system, security alarm system, credit card/electronic check processor, and calculator.
Internship
01/08, 05/09, Columbia/Capitol Music, St. Louis, Missouri, Conducted marketing research and micromanaged special event promotions to elevate sale’s volume., Performed and coordinated the office’s administrative activities by retrieving, storing, and integrating information for dissemination to staff and/or clients.
Timeline
Assistant Manager
Walmart
05.2008 - 08.2010
Property Owner; Manager
London and Associates, LLC.
02.2008 - Current
Intern
Columbia/Capitol Music
01.2007 - 05.2008
Warehouse Coordinator
Cardinal Health, Inc.
03.2006 - 03.2007
Customer Service Representative
AutoZone, Inc.
04.2005 - 03.2006
Director of Operations; Club Promoter
The Martini Bar
09.2004 - 12.2007
Bachelor of Arts - Business Administration with Marketing emphasis
Deputy General Manager – Business Director at Soucolat –Gusto Group Food ServicesDeputy General Manager – Business Director at Soucolat –Gusto Group Food Services