Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Adetola Akingbade

6309 Kilmer St Hyattsville,MD

Summary

Outgoing Service Team Lead with 5 years of customer service with experience in supervising and developing. Extensive understanding of team building concepts and development goals. Communicates well with people from different backgrounds, particularly youth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
years of professional experience
8
years of post-secondary education
1
Language

Work History

Wegmans
Glenarden , MD

Service Team Leader
05.2022 - Current

Job overview

  • Closely supervised team and volunteers to uncover needs and improve quality of services offered.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Trained and assisted up to 30 customer service members regularly.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Encouraged service members to provide meaningful service to customers and successfully complete shifts.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Wegmans
Glenarden , Maryland

Management Intern
05.2021 - 08.2021

Job overview

  • Developed relationships with wide range of employees and customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Collaborated with industry professionals to learn internal business processes and best practices.
  • Analyzed statistical data and reports to determine trends in performance.
  • Outlined detailed action plans to improve customer experience and overall profitability.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Wegmans
Glenarden , MD

Front End Coordinator
08.2020 - 05.2021

Job overview

  • Advised and trained new employees in job tasks, offering positive reinforcement.
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
  • Engaged customers by offering to help find needed merchandise.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Wegmans
Glenarden , MD

Cashier
04.2018 - 08.2020

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.

Education

Bldensburg High School
Bladensburg, MD

High School Diploma
08.2014 - 05.2018

University Overview

Morgan State University
Baltimore, MD

Bachelor of Science from Biology
08.2018 - 12.2022

University Overview

Skills

    Complaint resolution

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Timeline

Service Team Leader
Wegmans
05.2022 - Current
Management Intern
Wegmans
05.2021 - 08.2021
Front End Coordinator
Wegmans
08.2020 - 05.2021
Morgan State University
Bachelor of Science from Biology
08.2018 - 12.2022
Cashier
Wegmans
04.2018 - 08.2020
Bldensburg High School
High School Diploma
08.2014 - 05.2018
Adetola Akingbade