Adetoni Thomas
Houston,TX
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Amazon
Houston, TX
01.2022 - Current
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Provide excellent customer service to resolve customer complaints promptly.
- Answer inbound calls, chats, and emails to facilitate customer service.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
Office Administrative Assistant
Zoe Learning Academy
Houston, TX
08.2021 - 09.2022
- Performed administrative duties such as photocopying, faxing documents, and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Prepared documents such as correspondence, presentations, spreadsheets, reports, and other materials using Microsoft Office applications.
- Directed clients and guests to the correct departments, rooms, and staff members.
Skills
- Inbound and Outbound Calling
- Appointment Scheduling
- Scheduling
- Product Knowledge
- Microsoft Office Suite
- Customer Relations
- Clerical Support
Timeline
Customer Service Representative
Amazon
01.2022 - Current
Office Administrative Assistant
Zoe Learning Academy
08.2021 - 09.2022