ADETUNJI ADENODI
Atlanta,United States
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Troubleshoots highly technical, complex issues with ease and patience and highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
7
7
years of professional experience
Work History
Build Technician
Chick Fil A
01.2023 - Current
- Maintained safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Level 1 Technical Support Representative
Morgan Stanley
11.2021 - 12.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Used ticketing systems to manage and process support actions and requests
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Translated complex technical issues into digestible language for non-technical users.
Support Specialist
T-Mobile
03.2019 - 10.2021
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Helped streamline repair processes and update procedures for support action consistency.
Customer Service Representative
IRS
01.2018 - 02.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or w
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Investigated and resolved customer inquiries and complaints quickly
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Automotive Technician
BMW NALLEY
09.2017 - 01.2018
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
- Replaced damaged, missing or defective parts with new and refurbished components
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases
- Maintained accurate records of time and materials required to perform repairs and service.
Education
Associate of Science - Automotive Engineering
Georgia Piedmont Technical College
Clarkston, GA05.2019
Skills
- Data Connectivity
- ServiceNow
- Hardware Upgrades
- MS Office Proficiency
- Software Diagnosis
- User Experience
- Documentation And Reporting
- Repair services
- System diagnostics
- Customer Service Expertise
- Data Recovery
- Technical Issues Analysis
- Customer Satisfaction
- Issue Troubleshooting
- Power Tools and Equipment
- Mechanical Knowledge
Timeline
Build Technician
Chick Fil A
01.2023 - Current
Level 1 Technical Support Representative
Morgan Stanley
11.2021 - 12.2022
Support Specialist
T-Mobile
03.2019 - 10.2021
Customer Service Representative
IRS
01.2018 - 02.2019
Automotive Technician
BMW NALLEY
09.2017 - 01.2018
Associate of Science - Automotive Engineering
Georgia Piedmont Technical College
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