Adetutu Adewojo
United States
Summary
Disaster Survivor Specialist dedicated to enhancing community resilience through innovative preparedness, response, and recovery strategies. Extensive experience in disaster response and customer service leadership. Diligent Emergency Specialist with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
8
8
years of professional experience
Work History
Reservist-Disaster Survivor Assistance
Department of Homeland SecurityFEMA
02.2024 - 10.2024
- Guide survivors in FEMA applications, ensuring clarity and comprehensive understanding
- Evaluate applications, update files, communicate eligibility effectively
- Collaborate with local officials to address urgent needs swiftly
- Promote inclusive service through strategic community partnerships
- Facilitate equitable disaster assistance by engaging diverse stakeholders
- Strengthen alliances with emergency managers, disability partners, and faith-based groups to improve equitable service delivery and support for disaster survivors
- Develop strategies for community outreach, leveraging partnerships to create a robust support network that enhances FEMA's ability to assist survivors effectively
- Orchestrate cross-functional teams to streamline FEMA application processes
- Provided crucial support and guidance to survivors during crises, while coaching team members to enhance performance and maintain high-quality service delivery
- Conducted thorough analysis of project activities, producing accurate and timely reports in Survey 123/NEMIS for disaster preparedness and response
- Collaborated with management to ensure all safety protocols were followed
- Enhanced emergency preparedness, commanding oversight, and maintenance of deployed equipment
Account Manager
DUDDUWA INC.
03.2020 - 09.2023
- Led QA initiatives, boosting customer retention and sales growth
- Recruited and trained associates, enhancing team performance
- Optimized customer service workflows for improved efficiency
- Analyzed support processes, suggesting impactful improvements
- Secured major client, significantly impacting business success
- Spearheaded quality assurance initiatives, enhancing customer retention and driving sales growth
- Implemented streamlined workflows for improved efficiency
- Recruited, trained, and mentored associates, fostering a high-performing team
- Developed best practices for multi-channel customer communication
- Revolutionized customer service protocols, optimizing order entry and tracking systems
- Introduced innovative follow-up standards for enhanced customer satisfaction
- Managed a team that increased sales, leading to location expansion
- Led team to surpass sales targets, necessitating relocation to larger premises due to substantial business growth and increased customer demand
- Fostered strong relationships with suppliers and vendors, optimizing material sourcing, pricing negotiations, and distribution channels
- Collaborated with vendors on sourcing and pricing, optimizing supply chain efficiency
- Led hiring and training efforts across two locations, improving team performance
Assistant Managers
Carters Incorporated
07.2019 - 02.2020
Health Advocate
WellStar Hospital -Telemetry Department
12.2016 - 12.2016
- Streamlined record-keeping processes for improved patient data safety
- Optimized telemetry unit efficiency through strategic collaboration, enhancing patient care quality and operational workflow
- Pioneered feedback tracking system, driving continuous improvement in service delivery and patient satisfaction
- Analyzed unit processes, implementing data-driven solutions to streamline record-keeping and bolster patient data security
- Fostered seamless interdepartmental communication, ensuring optimal resource allocation and enhanced patient care coordination
- Spearheaded initiatives to improve response times, resulting in measurable enhancements to patient outcomes and safety standards
Education
Master of Business Administration-MBA -
Argosy University
Atlanta, GABSc. - Business Administration
Lagos State University
Skills
- Self-Care Techniques
- Multicultural Competence
- Boundaries Establishment
Skillsandtraining
FEMA + FEKC Compliance Training, National Emergency Management Information System (NEMIS), Survey 123, Manufacturing execution systems (MES), MS Teams, Zoom, Microsoft Suite, Crisis management (Expert), Community outreach (Expert), Emergency preparedness (Expert), Cultural competency (Expert), Yoruba (Native)
Personal Information
Title: Emergency Management Specialist
Volunteer Experience
- Volunteer at RCCG VIC Church in Mableton, Food Insecurity
- Hand Hygiene Representative, WellStar Hospital
- Member, Business Administration club, Lagos State University
- Member, Southern Brain Tumor Foundation SBTF, Atlanta GA
- Member, St. Jude Children Hospital Walk/Run
Missionoperationsdeployments
- DR 4827, NORTH CAROLINA, 10/03/24, Present
- DR 4779, IOWA, 05/15/24, 06/08/24
- DR 4784, IOWA, 06/09/24, 07/06/24
- DR 4796, IOWA, 07/07/24, 09/20/24
Timeline
Reservist-Disaster Survivor Assistance
Department of Homeland SecurityFEMA
02.2024 - 10.2024
Account Manager
DUDDUWA INC.
03.2020 - 09.2023
Assistant Managers
Carters Incorporated
07.2019 - 02.2020
Health Advocate
WellStar Hospital -Telemetry Department
12.2016 - 12.2016
BSc. - Business Administration
Lagos State University
Master of Business Administration-MBA -
Argosy University