Summary
Overview
Work History
Education
Skills
READING
Languages
Timeline
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ADEWALE OGUNWUMI

ILE IFE,OSUN STATE

Summary

Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Determined, recent graduate with hospitality management degree. Highly effective in greeting guests and resolving issues. Looking for position in hospitality industry focused on providing exceptional service. Intelligent management proessional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Polished hotel manager offering excellent communication skills. Dynamic and personable and well-versed in coordinating with various resort departments. Successful experience as manager for high-end hotel. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

HOTEL MANAGER

Hilton Hotel & Suites
01.2017 - Current
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided exceptional service and assistance to guests upon check-in.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Prepared monthly resort audits for review.
  • Increased customer service ratings through personable service.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Supervised team of front desk agents and helped to resolve issues arising during shifts.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Implemented successful strategies to increase customer satisfaction.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Developed and implemented promotional strategies to increase occupancy.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Fostered safe lodging environment with reliable and effective security services.
  • Assisted with development and distribution of marketing materials for facility.
  • Created and managed accurate occupancy forecasts and budgets.

Business Owner

ELDER WALE COMMUNICATIONS
02.2004 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Bachelor of Arts - DEMOGRAPHY AND STATISTICS

OBAFEMI AWOLOWO UNIVERSITY
ILE IFE
08.2005

Skills

  • Safety Procedures
  • Marketing
  • Quality Assurance
  • Office Streamlining
  • Hotel Marketing
  • Promote Services
  • Strategic Planning
  • Concierge Services
  • Sales
  • Promotions

READING

I LOVE READING INTO DETAILS

Languages

English
Full Professional

Timeline

HOTEL MANAGER

Hilton Hotel & Suites
01.2017 - Current

Business Owner

ELDER WALE COMMUNICATIONS
02.2004 - Current

Bachelor of Arts - DEMOGRAPHY AND STATISTICS

OBAFEMI AWOLOWO UNIVERSITY

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ADEWALE OGUNWUMI