An experienced and knowledgeable professional within the healthcare industry with extensive knowledge in EMR/EHR. I am a skilled communicator, flexible, and self-motivated, Hardworking individual who has demonstrated success in providing hospital and clinical staff with total support and integrating advance technology solutions while providing professionalism and exceptional customer service to end users. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
• Assisted the Front desk and Patient care department with registration, coverage and guarantor and patient rooming.
• Supported clinicians to navigate through their clinical workflow on the hyperspace.
• Assisted Providers on how to place orders, using order set, preference list, macros, smart phrases and note customization.
• Assisted with documentation of patient visit and procedures in E.D., documentation of Reason for Visit (Patient Words and Notes), documentation of History, Vitals, ROS, PE, A
&P, Patient Problem List, Short List, and Search.
• supported the providers and clinicians at the pediatric and cardiology
• supported the clinicians with documentation on flow sheets.
• supported the Front desk with patient demographics, coverage confirmation and workers comp.
• Assisted clinicians on how to create patient's care plan.
• Supported physicians in the use of SmartPhrases/Texts, Note templates, In-Basket navigation, chart review and general guidance through documentation during patient visits.
• Assisted with orders and reconciliation.
• Assisted nurses on how to document encounters, manage In-basket, orders, and preference list.
• Documented issue tickets and provided resolutions and updates of issues to the end users.
• Optimized Scheduling and Registration workflows
• Supported front desk how to schedule the patient for future ultrasound and nt scan appointments.
• Helped front desk on daily closing and reconciling the cash drawer, save reports and print.
• Supported the nurses on how to view patient orders on the tech work list.
• Providing help with troubleshooting system issues and reporting technical issues to the command center.
• Supported the front desk with adding patient's coverages, confirming and registering patients hospital accounts and other demographics.
• Helped with all Printing requisitions, Face sheets and patient history and physical documents.
• Helped with putting in brand new patients in the systems. Helped with printing and labeling issues.
• Training front desk users on how to navigate the Epic system and assisted patients in using Kiosks for check in.
• Provide elbow support to end users by assisting with registering patients, scheduling appointments, canceling appointments, creating telephone encounters, handling and responding to in-Basket messages, and closing cash drawer.
• Provided ATE support on how to print requisitions, face sheets, and labels for lab culture orders. Support physicians with creating new documents (History & Physical, Progress notes, Discharge summary)
• Providing help with troubleshooting system issues and reporting technical issues to the command center.
• Supported RN's with placing orders, managing active orders and and performing blood transfuisions
• Administering medications and fluid therapy, monitor patients IV and medications and develop care plans
• Coordinating the discontinuation of IV services with patients
• Reviewing pertinent lab values and drug information.
· Built strong working relationships with end users, Meditech consultants and facility administrators.
· Managed the implementation of Meditech’s supply change management system as part of the overall system
· upgrade.
·
· Facilitated consensus – building among health systems staff administrators and boards of directors to smooth
· implementation.
· Collaborated with implementation leads to conduct project meetings needs analysis and various steps of
· implementation.
Delivered stellar technical expertise to more than 30 health care organizations implementing or upgrading
· Meditech 6x building new functionalities and modifying existing elements to create semi-custom elements.
· Collaborated with a team of IT specialist’s administrators and consultants to create a smooth implementation of
· the Meditech 6.0 platform across health system’s 32 facilities.
· Managed the implementation of Meditech’s supply change management system s part of the overall system
ClinDoc, Cpoe/Orders, Asap, Prelude, Power chart, Path Net, Dynamic Documentation, Revenue Cycle, Expanse