Adewunmi Taiwo
Providence,RI
Summary
Experienced IT support engineer with a focus on desktop support and administration. Enthusiastic about cyber security, customer service support, troubleshooting, teamwork, and project management.
Overview
10
10
years of professional experience
Work History
Computer Support Analyst
SimVic Informatics & Healthcare services
Providence, RI
01.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Configured network equipment for installations, performed lifecycle refreshes, and performed post-installation testing for turnkey services.
- Provided remote support for customers with technical queries related to their networks.
- Maintained an inventory of all network components, including serial numbers and IP addresses.
- Implemented various security mechanisms, such as VPNs
- Investigated incidents related to network outages or other service interruptions.
- Performed routine maintenance tasks on the network infrastructure, including patching and upgrading software and firmware versions.
- Provide phone support to users when needed
- Travel to the client location to perform installation, upgrade, and troubleshooting problems.
IT Help Desk Technician
Pulse Technology Solutions
Ikeja , Lagos, Nigeria
01.2014 - 11.2018
- Answered user enquiries to resolve computer software or hardware operation problems.
- Documented all help desk activities, including customer enquiries, resolutions, and system configurations.
- Collaborated with other departments to ensure alignment between business objectives and technology initiatives.
- Used remote login tools to assist clients with technical and product questions.
- Evaluated software or hardware to recommend improvements or upgrades.
- Managed inventory of IT equipment such as laptops, printers, and routers.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Configured firewalls to protect networks from unauthorised access attempts.
- Tested and evaluated new technologies for potential implementation within the organization's infrastructure.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Installed and performed minor repairs to hardware, software, or peripheral equipment.
Education
Bachelor of Science - Computer Sciences
Moshood Abiola Polytechnic
Ogun State, Nigeria08-2013
Securities Industrial Essential
Community College of Rhode Island
Warwick Help Desk Support and Technical Support
Linkedin
Skills
- Technical Analysis
- Cybersecurity
- Troubleshooting and Diagnostics
- System Maintenance
- Information Security
- Team Management
- Application Support
- Software Installation
- Data Recovery
- Customer Service
- User Support
- Issue Troubleshooting
- Antivirus Software
- MS Office Proficiency
- LAN/WAN
- Hardware and Peripherals
- DHCP/DNS Ethernet and Firewall Proficient
- Account Management
Timeline
Computer Support Analyst
SimVic Informatics & Healthcare services
01.2019 - Current
IT Help Desk Technician
Pulse Technology Solutions
01.2014 - 11.2018
Bachelor of Science - Computer Sciences
Moshood Abiola Polytechnic
Securities Industrial Essential
Community College of Rhode Island
Help Desk Support and Technical Support
Linkedin
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