Highly-motivated employee with desire to take on new challenges. Dependable HUC/PAS/Event Coordinator with good supply management, recordkeeping and schedule coordination skills. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Health Unit Coordinator
Children's Hospital Dallas
Dallas, TX
03.2021 - Current
Keep appointment calendar and other schedules
Transcribe doctor’s orders
Maintain medical charts and graph vital signs
Issue or locate documents (birth/death certificates, discharge notes etc.)
Update databases with patient information
Collaborate with medical and non-medical staff
Order supplies when needed
Undertake other duties as assigned
Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations
Plan patient procedures and activities
Order medical equipment, supplies, and infrastructure for the hospital
Assist patients with important hospital forms and inform them about the procedures of the hospital
Resolve all patient complaints and collect reviews to help improve functionality
Maintain and update patient medical records.
Ensuring patients are admitted to appropriate service in a timely manner.
May serve as a preceptor to other unit coordinators.
Prepared detailed reports and unit documentation and distributed completed files.
Scheduled medical appointments and transportation for patients.
Lead Patient Access/Financial Specialist
Texas Health Presbyterian Hospital
Dallas, TX
02.2019 - 03.2021
Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Performed patient pre-admission, admission, transfer and discharge activities.
Contacted insurance companies for patient medical billing operations.
Prepared patient identification band and completed admissions papers.
Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
Collected and validated patient demographics and insurance information.
Providing excellent customer service by promptly answering patient inquiries.
Addressed bad debts in line with set protocols.
Trained new staff on hospital processes and procedures.
Stayed calm under pressure to and successfully dealt with difficult situations.
Resolved patient billing issues in line with established guidelines.
Administrative HR Assistant
Tidavic
Dallas, TX
03.2017 - 12.2019
Preparing or updating employment records related to hiring, transferring, promoting, and terminating
Explaining human resources policies, procedures, laws, and standards to new and existing employees
Ensuring new hire paperwork is completed and processed
Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc
Organized new employee orientation schedules for new hires.
Processing all personnel action forms and ensuring proper approval
Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Developed and documented HR procedures to refine processes and drive compliance with policies.
Delivered inquiry-related data and insights to improve overall employee experience.
Maintained human resources records by processing applications and resumes.
Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Assisted with recruitment initiatives by interviewing and talent sourcing.
Liaised with management to distribute training and promotional opportunity resources to employees.
Education
Associate of Science - Respiratory Therapy Technology
Concorde Career College
Dallas, TX
11.2014
GED -
El Centro College
Dallas, TX
07.1999
Skills
HR
Patient Education
Supply Restocking
Office Supplies and Inventory
Patient Registration
Microsoft Office
Excel
Organizational Skills
Powerpoint
Consulting
Communications
Documentation
Time Management
Customer Service
Leadership Experience
Front Desk
Multidisciplinary Team Collaboration
Data Analysis
Budget Development
Employee Recruitment and Hiring
Employee Work Scheduling
Employee Training Program
Epic Systems
Critical Thinking
Employee Supervision
Decision Making
Health Information Systems
Human Resources Management
Computer Skills
Human Resources
Order Entry
Data Entry
Typing
Microsoft Word
Medical Records
Microsoft Outlook
Administrative Experience
Customer Focus & Orientation — Proficient
Responding to customer situations with sensitivity
Conscientiousness — Proficient
Tendency to be well-organized, rule-abiding, and hard-working
Verbal Communication — Proficient
Speaking clearly, correctly, and concisely
Customer Service Fit — Proficient
Measures the traits that are important for success for customer service roles
Problem Solving — Highly Proficient
Measures a candidate's ability to analyze relevant information when solving problems