Summary
Overview
Work History
Education
Skills
Previous Experience
Timeline
Generic

Adeyemi A. Adenuga

Summary

A highly skilled and detail-oriented Customer Service and Eligibility Specialist with 4 years of experience in managing customer inquiries resolving claims and safe keeping records efficiently. Adept at handling complex cases, reviewing documentation, and ensuring compliance with policies and regulations. Strong ability to balance customer satisfaction with organizational objectives by delivering fair and timely resolutions.

Overview

11
11
years of professional experience

Work History

Human Resources Administrator

Geom Industrial Services (Nigeria
01.2013 - 03.2020
  • Streamlined applicant tracking system to improve candidate communication and enhance recruitment experience.
  • Reviewed employee handbooks to maintain relevance and clarity in company policies.
  • Processed payroll and benefits administration to support timely compensation for all employees.
  • Conducted employee engagement surveys to gather feedback and inform workplace improvements.

Administrative Assistant

Daewoo Corporation (Nigeria
08.2009 - 12.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

BS - Sociology

OOU
01.2009

Skills

  • Data Analysis
  • Good time management skills
  • Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
  • Excellent customer equipment and service skills
  • Data Entry and Maintenance
  • Customer Account Management

Previous Experience

  • Daewoo Corporation (Nigeria), 01/01/98, 12/31/00, QC Inspector & Preservation Technician (Piping/Rotating/Static Equipment), NLNG – Nigeria, Experience Millwright tech attached to Flowserve Corporation Field Rep for the Preservation, installation services and commissioning of multi-staged and single-staged Centrifugal pumps, Turbines and Expanders., Assist with Field rep. for the installation erection and commissioning of two 6B/ 8B centrifugal compressor GE gas turbine drivers., Compiling preservation procedures for all rotating and static equipments., Preparing data sheets for initial, periodic and random preservation/maintenance checks on all rotating and static equipments including: pumps (EBARA, SUNDYNE), gears, turbine(DRESSER RAND), compressors (SULZER/MAN TURBO), overhead cranes, expanders, mixers, air fin coolers, vessels, column, filters, exchangers, inline gas mixers, valves, lube-oil skid and structural steels., Carry out mega testing on motors and monitoring space heaters., Carry-out nitrogen purge and checks on exchangers, vessels, expanders, cryogenic pumps and air fin coolers., Performed QA/QC role in plant installation and commissioning including bolt torque and tensioning using sequential torque machine., Knowledge of API 510, and 610 standards that covers; The in-services inspection, Repairs Alteration. Rerating and Pressure relieving devices protecting vessels and pumps standards respectively., Excellent written and verbal communication. Strong interpersonal and communication skills., Quick in understanding concept and making optimal use of available technical tools as applicable., Training/transfer of knowledge to technicians and trainee and some expatriate in many aspects of mechanical equipments, installation, operation, maintenance, modification, troubleshooting, calibration, testing, repair and safety.
  • Geom Industrial Services (Nigeria), 01/01/97, 12/31/98, Maintenance Technician/Instructor, NLNG – Bonny, Nigeria, Training and educating Nigerian Liquefied Gas (LNG) project technician, trainees and sometimes expatriate on all aspect of mechanical equipment installation, operation and maintenance, modification, troubleshooting, calibration, testing and repair on all rotating and static equipments (Train 1 and 2) including, but not limited to turbine packages compressors pumps, generators, valves, controls, fans, motors exchangers, columns., To maintain incident free operation., Maximized equipment reliability., Minimizes equipment downtime., Maintain safe and reliable operation., Pipefitting training, including cutting pipe to size with known 90, 45, 60-degree elbow take-off., Basic safety of piping systems, Underground pipe installation, socket and butt weld, pipe fabrication, rigging, pipe hangers and supports., Knowledge of API 510, and 610 standards that covers; the in-services inspection, Repairs Alteration. Rerating and Pressure relieving devices protecting vessels, and pumps standards respectively., Reading and interpretation of pipeline and equipment drawing.
  • Century Technology Ltd (Nigeria), 01/01/94, 12/31/96, Mechanical Maintenance Technician/Instructor (Piping/Rotating/Static Equipment), Exxon Mobil – offshore/onshore, Training and Transfer of Knowledge to technicians and trainee in: Maintenance of pumps, compressors, boilers, water heaters, exchanger, relief valves, pumps alignment, bearings and other rotating and static equipments., Designed and supervised the installation of impressed current and sacrificial cathodic protection system for underground pipes and storage tanks., Fabrication and machining of anode clamps., Lathe machining of mechanical parts such as external and internal flat surface, curves surfaces, slots, grooves, tapers and gears for both onshore and offshore maintenance with engineering drawing.

Timeline

Human Resources Administrator

Geom Industrial Services (Nigeria
01.2013 - 03.2020

Administrative Assistant

Daewoo Corporation (Nigeria
08.2009 - 12.2012

BS - Sociology

OOU
Adeyemi A. Adenuga