ADEYEMO MODUPEOLA
Loganville,USA
Summary
Dependable Customer Service Coordinator with extensive experience managing teams and optimizing service procedures. Demonstrated strengths in problem-solving, communication, and proficiency with software tools. Achieved a 23% increase in overall customer satisfaction and streamlined workflow processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
LOWES Home Improvement
01.2024 - Current
- Analyzed trends in customer inquiries and developed strategies to address them effectively.
- Maintained accurate records of customer interactions and transactions.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Identified potential opportunities for improvement within the customer service department.
- Collaborated with other departments to resolve complex customer issues quickly.
- Performed data entry tasks related to customer accounts and order processing.
- Researched new products or services that may be beneficial to customers.
- Adhered to established guidelines regarding confidentiality of sensitive information.
- Utilized various software applications such as CRM systems for tracking purposes.
- Generated reports on key metrics such as call resolution times, number of customers served.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked and reported customer interaction trends to assess procedures and identify opportunities to improve systems.
- Supervised and motivated customer service teams to maximize business performance.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer service Representative
CarterBryan LLC
10.2022 - 12.2023
- Managing the company’s supplies, materials and products
- Overseeing supply chain processes, such as purchases, inventory, warehouse spaces and transportation services used
- Identifying ways to improve logistical operations
- Strategizing for time and cost savings throughout the supply chain process
- Collaborating and communicating with logistics technicians, customer service representatives, quality personnel, and others involved in the shipment and receipt of products about information related to the shipment
- Compiling carrier and route assignments
- Taking calls from commercial account holders
- Handling inbound and outbound calling lines
PT Technician /Back PAC
Team Rehab Physical Therapy
08.2020 - 07.2021
- Answered phones to respond to patient inquiries and transferred calls to appropriate staff members
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Conducted transactions, confirming patient information and processing according to standard protocol
- Resolved patient inquiries and complaints requiring management level escalation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Maintained a high level of customer satisfaction through effective verbal and written communication skills
- Verifying patient insurance and making sure their policies are up to date
- Setting up appointments for patients via their insurance companies
Education
B.Sc. (Hons) - Accounting
01.2008
Skills
- Workflow Management
- One Call Resolution
- Metric tracking
- Regulatory Compliance
- Complaint resolution
- Policy Enforcement
- CRM Software
- Adherence to high customer service standards
- Research and due diligence
- MS Office
- Excellent time management skills
- Superior computer skills
Certification
Foundations of Business Analysis, 01/2024
Personal Qualifications
B.Sc. (Hons) in Accounting, 08/2008
Timeline
Customer Service Coordinator
LOWES Home Improvement
01.2024 - Current
Customer service Representative
CarterBryan LLC
10.2022 - 12.2023
PT Technician /Back PAC
Team Rehab Physical Therapy
08.2020 - 07.2021
B.Sc. (Hons) - Accounting
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