Adeyinka Kalejaye
NEWARK,NJ
Summary
Detail-oriented IT Support Specialist with more than 10 years of extensive experience providing technical support to customers. Skilled in troubleshooting hardware and software issues and creating effective solutions. Skilled in resolving customer complaints and providing technical guidance. Proficient in network and system security protocols, hardware and software installation and maintenance.
Diligent technician with strong background in troubleshooting and resolving technical issues. Successfully assisted end-users by providing timely and effective solutions to software and hardware problems. Demonstrated excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Support Specialist/EHR Consultant
Experis Manpowergroup
01.2024 - 11.2025
- Developed and implemented programs to increase access to health care software services
- Point Of Sale Refresh, Installation and Configuration
- Developed, implemented, and maintained user accounts.
- Developed, tested, and maintained software programs.
- Monitored and responded quickly to user requests for assistance.
- Developed and implemented procedures for system maintenance and backups.
- Developed and maintained user training materials.
- Collaborated with IT department to troubleshoot technical issues and improve system performance.
- Assisted in the development and implementation of IT project plans.
- Troubleshot and resolved technical issues related to hardware, software, and network connectivity.
- Diagnosed and resolved hardware, software, and network issues.
- Provided technical support for video conferencing systems.
- Assisted in the setup and maintenance of local area networks.
- Assisted in the installation and configuration of virtualization technologies.
- Provided IT support to over 200 users in a Windows-based network environment.
- Assisted in the development and implementation of IT security policies and procedures.
- Provided technical support for hardware and software issues, ensuring timely resolution for end-users.
- Diagnosed and troubleshot system malfunctions, improving overall user satisfaction.
- Led initiatives to optimize ticketing systems, reducing response times and increasing productivity.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Configured hardware, devices, and software to set up work stations for employees.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Contributed ideas for continuous improvement initiatives within the help desk department.
- Provided end-user system and equipment training.
- Installed new desktop systems and migrated data to new machines.
- Optimized system operation and resource utilization to streamline workflows and processes.
- Oversaw installations of new technology and new personnel training.
IN BOUND CUSTOMER & TECHNICAL SUPPORT
S&P DATA
03.2021 - 11.2023
- Provided technical support to over 200 customers in resolving hardware and software issues.
- Provided technical training and support to end-users.
- Performed system upgrades and maintained system security.
- Troubleshot and resolved network and hardware issues.
- Provided remote and on-site technical support for customers.
- Installed, configured, and tested hardware and software components to ensure proper functioning.
- Provided technical assistance to customers via phone and email.
- Diagnosed, troubleshot, and resolved technical issues in a timely and accurate manner.
- Assisted customers with software installation and troubleshooting.
- Installed and configured new hardware and software components.
- Strive to understand customer’s situation and recognize the customer’s needs.
- Maintain a high level of competition and product knowledge.
- Provide quality service that will exceed customer expectations over phone, email and chat.
- Maintain a high level of confidentiality with information support.
- Accurately document customer interactions within the appropriate systems.
- Apply techniques offered in training and ongoing coaching for continuous improvement towards performance targets.
HELP DESK SUPPORT SPECIALIST
TAYLOR FARMS
02.2018 - 01.2021
- Configured and troubleshot networking issues.
- Installed and configured PC hardware and software, including operating systems and applications.
- Developed and maintained documentation of hardware and software configurations.
- Assisted in the setup and maintenance of local area networks.
- Responded to and resolved customer inquiries via telephone, email, and in-person.
- Assisted in the setup and maintenance of the Help Desk.
- Assisted in the setup and maintenance of servers.
- Consistently met or exceeded performance metrics related to call resolution time and customer satisfaction.
- Provided hands-on assistance during company-wide technology upgrades, ensuring minimal disruption to operations.
- Supports disaster recovery and adapt to various types of situations, clients, and tools.
- Assisting in fulfilling and provisioning IT software associated services to end users.
- Participate in workstation build up, configuration, and testing as a member of project team.
- Provides technical support to agencies and other IT personnel relating to security.
- Manage system migration, deployments, upgrades with ongoing maintenance and operations.
- Accurately document & record technical support calls and events (tracking, follow-up, escalation and reporting) in the ticketing and tracking software application.
- Basic programming knowledge and of Web Services.
- Database troubleshooting and programming language.
- Knowledge of understanding of TCP/IP networking concept and DNS.
Education
Bachelor of Science - Computer Science
ESAE UNIVERSITY
COTONOU, BENIN REPUBLIC11.2020
National diploma (ND) - Accounting
YABA COLLEGE OF TECHNOLOGY
YABA, LAGOS STATE, NIGERIA10.2008
Skills
- Hardware Repair
- Networking
- Communication and Attention to details
- Technical Support
- LAN/WAN
- Network Troubleshooting
- Network Security
- Security Management
- Printer Setup
- Hardware Maintenance
- Wi-Fi Setup
- User Training
- Supervision
- Access Control and Emergency response
- Experience with MAC and Windows PC
- Scanning & Analysis tools
- Troubleshooting Issues
- Desktop Support
- Implementing new firewall and VPNs
- Help Desk Assistance
- Software Troubleshooting
- System Monitoring
- Anti-Virus Protection
- Database Management
- System Administration
- Network Design
- Firewall Configuration
- Team player
- Analytical Skills
- Experience with Microsoft tools
- Troubleshooting
- Excellent cross functional communication skills
- Network connectivity
- Remote support
- Software installation
- Application support
- Hardware diagnostics
- Help desk software
- System administration
- Operating systems
- Ticketing systems
- Network troubleshooting
- Deficiency documentation
- Technical support
- Problem-solving
- Incoming call management
- Computer system diagnostics software
- Security certification
- Teamwork and collaboration
- Microsoft windows and office
- Remote technical support
- Help desk support
- Technical issues analysis
- Hardware and software repair
- Network configuration
- Hardware installation
- Computer diagnostics
- System testing
- Support services
- Customer needs assessment
Certification
- Technical Support Fundamentals : June 2023
- Data Science Analytics : December 2022
Languages
English
Timeline
Help Desk Support Specialist/EHR Consultant
Experis Manpowergroup
01.2024 - 11.2025
IN BOUND CUSTOMER & TECHNICAL SUPPORT
S&P DATA
03.2021 - 11.2023
HELP DESK SUPPORT SPECIALIST
TAYLOR FARMS
02.2018 - 01.2021
National diploma (ND) - Accounting
YABA COLLEGE OF TECHNOLOGY
Bachelor of Science - Computer Science
ESAE UNIVERSITY