Jersey Houfek
Kansas City,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
IT Service Desk Analyst
Leidos
08.2025 - 01.2026
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests averaging 30 tickets per day.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
Electronics Maintenance Chief
United States Marine Corps
02.2025 - 08.2025
- Conducted regular inspections and audits to support proper functioning of equipment and safety and environmental compliance.
- Diagnose and fix ground radio systems, tactical wideband systems, and vehicle electronic equipment.
- Lead maintenance sections, supervise Marines in lower-level MOSs (2831, 2841, 2847), and train them in repair techniques.
- Maintain repair records, manage maintenance reports, order repair parts, and coordinate equipment evacuation.
Special Operations Communications Specialist
United States Marine Corps
07.2020 - 02.2025
- Served as specialized technical experts for Marine Raiders, ensuring constant contact between field teams and headquarters.
- Managed complex, tactical, and technical communication platforms. Maintained, defended, and operated joint networks and satellite systems.
- Successfully completed two Special Operations Forces deployments as a Radio Chief managing millions worth of equipment and 10+ Marines.
Electronics Maintenance Student
United States Marine Corps
11.2019 - 07.2020
- Studied Electronic theory, radio maintenance and radiowave propagation.
- Graduated in the top 3 of the class with a combined GPA of 96%.
- Maintained all standards and guided the class as the class leader for the duration of the school.
USMC Recruit
United States Marine Corps
08.2019 - 11.2019
- Worked effectively in fast-paced environments.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Applied effective time management techniques to meet tight deadlines.
Residential Carpenter
Mielak Construction
05.2016 - 08.2019
- Planned and executed work with proper tools and materials to maximize productivity.
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Followed established job site safety regulations and maintained safe and clean work area.
- Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.
Education
High School Diploma -
Douglas County West High School
Valley05.2017
Skills
- Customer service excellence
- Help desk support
- Quality assurance
- Verbal and written communication
- Active listening
- Multitasking and organization
- Adaptability and flexibility
- Problem-solving
Timeline
IT Service Desk Analyst
Leidos
08.2025 - 01.2026
Electronics Maintenance Chief
United States Marine Corps
02.2025 - 08.2025
Special Operations Communications Specialist
United States Marine Corps
07.2020 - 02.2025
Electronics Maintenance Student
United States Marine Corps
11.2019 - 07.2020
USMC Recruit
United States Marine Corps
08.2019 - 11.2019
Residential Carpenter
Mielak Construction
05.2016 - 08.2019
High School Diploma -
Douglas County West High School