Adgar Adgar

Teller Banking Representative

Westamerica Bank

02.2023 - Current

Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Assisted customers with account openings, loan applications, and investment decisions to maximize financial growth opportunities.
Contributed to branch success by consistently meeting or exceeding individual performance metrics.
Participated in community events as a bank representative, promoting brand visibility and fostering goodwill among local residents.
Supported branch management with audits, reviews, and other administrative tasks as needed for optimal operation performance.
Collaborated with team members to achieve branch sales goals and ensure a positive banking experience for clients.
Identified potential fraud cases by closely monitoring transactions and reporting suspicious activity to management.
Established strong rapport with clients, resulting in increased trust and confidence in the bank''s services.
Adhered to strict regulatory compliance standards, minimizing risk for the institution and its clients.
Increased customer loyalty through personalized service and tailored financial recommendations.
Managed teller cash drawer accurately while performing daily balancing procedures to minimize discrepancies.
Maintained currency inventory levels within established guidelines, ensuring adequate cash availability for daily operations.
Educated customers on available products and services, empowering them to make informed financial decisions.
Processed applications for new accounts.
Trained new hires on customer service policies and procedures.
Monitored and verified suspicious activity on customer accounts.
Cross-sold credit cards, loans and other bank products.
Handled various accounting transactions.
Executed wire transfers, stop payments and account transfers.
Counted, verified and handled bank deposits and armored car transactions.
Educated customers on online banking and mobile banking applications.
Assisted customers with banking needs and inquiries.
Maintained friendly and professional customer interactions.
Identified sales opportunities and referred customers to branch partners in financial services.
Monitored and reported suspicious activity in line with bank security policies.
Maintained accurate records of customer transactions in line with bank procedures.
Educated customers on use of banking website and mobile apps.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Resolved client concerns promptly and professionally, maintaining a high level of customer satisfaction.