Hi, I’m
ADHALI NINO
New York,NY
Summary
Experienced Customer Success Manager streamlining operations focused on personalizing and elevating client's experience. Leader in staff training geared towards cultivating long-term client relationships. Striving for effective problem solving using versatile thinking, attentive listening and data driven skills.
Overview
8
years of professional experience
Work History
La Cueva Fonda
Partner
01.2020 - Current
Job overview
- Cultivated deep sense of community within immediate area, building initial sales success through word of mouth.
- Increased revenue by 125% over three year span, with successful promotional strategies, reductions in costs and customer engagement.
- Created 7 steps of service guide to ensure consistent customer service for all.
- Centralized customer feedback and made process changes to exceed customer satisfaction.
- Liaised between internal departments to promote efficient communication and set strategies to meet our sales goals.
Employees Only
Assistant General Manager
08.2016 - 12.2019
Job overview
- Improved positive reviews by 30% by analyzing customer feedback (including social media), to identify areas of improvement and develop solutions.
- Created customer and employee support strategies to increase customer retention and reduce risk of burnout.
- Generated weekly reports and communicated results to stakeholders to provide insights into customer success.
- Managed administrative logistics of events planning, and event execution. Leading to 20K- 30K in revenue per event.
The Roxy Hotel
Food and Beverage Manager
03.2018 - 12.2018
Job overview
- Oversaw Food & Beverage operations for 6 outlets with eye for hotel reputation, staff productivity, and operational efficiency.
- Developed training materials to maintain high standards of service on par with hotel brand.
- Professionally resolved customer disputes involving food and service on par with brand standards.
The Roxy Hotel
Front Desk Agent
08.2015 - 08.2016
Job overview
- Awarded Quarterly Team Member prize during first year for exceptional customer service initiatives.
- Offered friendly and efficient service to over 200 guests daily, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
New York City College of TechnologyBrooklyn, New York
Bachelor of Technology
06.2015
Per ScholasBronx, NY
AWS Cloud Practitioner Certification
02.2023
Skills
- General Accounting
- Bilingual in English and Spanish
- Data and Reporting Management
- Liaison in cross department collaboration
- Client Satisfaction-Driven
- Relationship Cultivation and Retention
- Up-Selling and Cross-Selling Techniques
- Conflict Resolution Skills
- Interpersonal and Client Communications
- Salesforce experience
Timeline
Partner
La Cueva Fonda
01.2020 - Current
Food and Beverage Manager
The Roxy Hotel
03.2018 - 12.2018
Assistant General Manager
Employees Only
08.2016 - 12.2019
Front Desk Agent
The Roxy Hotel
08.2015 - 08.2016
New York City College of Technology
Bachelor of Technology
Per Scholas
AWS Cloud Practitioner Certification
Volunteer Experience
National Alliance on Mental Illness NYC, New York, New York, 2022, 2023, Mentor
Volunteer Experience
Mentor, National Alliance on Mental Illness NYC, New York, New York, 2023