Adham Aref
Little Ferry,NJ
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Home2 Suites by Hilton
09.2021 - Current
- Greeting and checking in guests
- Managing reservations and updating the hotel's system
- Providing excellent customer service and addressing guest inquiries and requests
- Performing front desk operations, such as managing guest accounts and processing payments
- Serving as a central point of contact for guests and other hotel departments
- Assisting with concierge services and fulfilling guest requests
- Ensuring the safety and security of guests and the property
- Maintaining knowledge of hotel services and amenities
- Handling cash and credit card transactions accurately
- Collaborating with other hotel staff for smooth operations.
Leasing Office
Garden Communities
11.2020 - 03.2022
- Responding to tenant inquiries
- Conducting property tours
- Processing applications and leases
- Collecting rent payments
- Addressing tenant concerns
- Managing vacancies and marketing
- Coordinating maintenance requests
- Maintaining accurate records
- Ensuring compliance with regulations.
Warehouse Associate
Amazon Fulfillment Center
01.2021 - 12.2021
- Fulfilling customer orders by picking, packing, and shipping
- Managing inventory levels and conducting regular counts
- Receiving and inspecting incoming shipments.
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
Delivery Driver
Shoprite Home Delivery
06.2020 - 12.2020
- Safely delivering groceries to customers
- Verifying orders and customer information
- Following delivery schedules and optimizing routes
- Assisting customers with groceries
- Handling payments
- Adhering to food safety regulations
- Maintaining vehicle cleanliness
- Following company policies and procedures.
- Operated light trucks to deliver loads as far as 30 miles from home location.
Assistant Manager
Quickcheck
03.2018 - 04.2020
- Assisting the store manager in day-to-day operations
- Supervising and training staff members
- Ensuring food safety and sanitation standards are followed
- Managing inventory and ordering supplies
- Handling customer inquiries and complaints
- Monitoring sales and implementing strategies to meet targets
- Assisting with scheduling and payroll
- Ensuring compliance with Subway policies and procedures
- Conducting performance evaluations for team members
- Assisting in the preparation and presentation of food
- Maintaining a clean and organized restaurant environment.
Education
High School Diploma -
Ridgefield Park sr/Jr High school
Ridgefield Park, NJBusiness management Associate's Degree -
Bergen Community college
Paramus, NJBachelor's degree in Business management -
NJIT/ Rutgers
Newark, NJSkills
- Bilingual: Proficient in English and Arabic
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
- Excellent communication and organizational skills
- Impeccable telephone technique
- Strong interpersonal abilities
- Leadership and management skills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Time Management
- Guest Relations
- Credit and cash payments
- Oral and written communications
- Hospitality service expertise
- Guest accommodations
- Listening Skills
- Administrative Skills
- Reservation Systems
- Front Desk Management
- Microsoft Office
- Front Office Support
- Administrative Support
- Room assignments
- Documentation
- Clerical duties
- File Management
- Registration processing
- Hospitality best practices
- Registration
- Sales expertise
- Reservations
- Training and mentoring
- Conflict and issue documentation
- Problem-solving abilities
- Attention to Detail
- Transportation Arrangements
- Coaching and Mentoring
- Dining and Amenity Recommendations
- Event Coordination
- Business Development
- Guest Registration
- Customer Service Management
- Staff Training
Accomplishments
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
- Developed revenue streams for the hotel by informing guests of the establishment's array of services including the spa, salon, upscale restaurants and the casino.
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Asked by hotel manager to handle concierge duties due to high level of professionalism and attention to detail when that individual was out sick for a week.
Certification
- CPR Training - 2020
- Tips Training - 2021
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Agent
Home2 Suites by Hilton
09.2021 - Current
Warehouse Associate
Amazon Fulfillment Center
01.2021 - 12.2021
Leasing Office
Garden Communities
11.2020 - 03.2022
Delivery Driver
Shoprite Home Delivery
06.2020 - 12.2020
Assistant Manager
Quickcheck
03.2018 - 04.2020
Business management Associate's Degree -
Bergen Community college
Bachelor's degree in Business management -
NJIT/ Rutgers
High School Diploma -
Ridgefield Park sr/Jr High school