Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Duvis Leivy Ortega Ramos

Miami

Summary

Dynamic professional with a strong background in customer service and administrative support, honed at Al Campestre Cuban Restaurant and Tarara. Proven ability to enhance guest experiences through effective problem-solving and teamwork, while maintaining meticulous cash handling and organizational skills. Recognized for cultivating relationships and ensuring service quality in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Restaurant Waiter

Al Campestre Cuban Restaurant
11.2018 - 06.2025
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Secretary to the General Manager

Tarara
06.2014 - 11.2018
  • Supported the General Manager in decision-making by providing accurate data, research, and reports.
  • Maintained a well-organized filing system for easy document retrieval and improved office workflow.
  • Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
  • Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.

Education

GED -

7 De Noviembre
La Habana,Cuba
09-2003

Gastronomy And Commerce - Gastronomy And Commerce

Comercio Y Gastronomia
La Habana, Cuba
07-2004

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Memory retention
  • Guest engagement
  • Conflict management
  • Teamwork

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Restaurant Waiter

Al Campestre Cuban Restaurant
11.2018 - 06.2025

Secretary to the General Manager

Tarara
06.2014 - 11.2018

GED -

7 De Noviembre

Gastronomy And Commerce - Gastronomy And Commerce

Comercio Y Gastronomia

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