Adi Marshall
Charlotte,NC
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
01.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Data Analyst
TRC Staffing
03.2021 - 01.2022
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Collaborated with business-unit leaders to identify and prioritize problems.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Utilized data visualization tools to effectively communicate business insights.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
To-Go's/Hostess
Texas Roadhouse
12.2017 - 06.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Entered orders in electronic system, drove to customer addresses to deliver food and beverages in person and processed cash and card payments on location.
Education
Associate - Business, Psychology
Francis Marion University
Florence, SC05.2022
Skills
- Conflict Mediation
- Public Engagement
- Efficient Service
- Adaptive and Creative
- Speech Writing
- Administering Social Media Accounts
- Strategic Communication
- Customer Needs Assessments
- Constructive Feedback
- Positive Reinforcement Strategies
- Customer Experience
- Excellent Telephone Etiquette
Timeline
Barista
Starbucks
01.2022 - Current
Data Analyst
TRC Staffing
03.2021 - 01.2022
To-Go's/Hostess
Texas Roadhouse
12.2017 - 06.2020
Associate - Business, Psychology
Francis Marion University