Adia Haywood
Conyers
Summary
Dependable Crew Member experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Focused on producing quality food and providing excellent customer service Skilled restaurant Crew Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Seeking to advance professional career in owning business
Sales professional with strong track record in driving revenue growth and fostering client relationships. Skilled in negotiating deals, managing accounts, and implementing sales strategies. Known for effective team collaboration, adaptability to changing market conditions, and results-driven approach. Highly reliable with excellent communication and customer service skills.
Experienced with maintaining cleanliness and hygiene in diverse environments. Utilizes effective cleaning techniques and safety protocols to ensure spotless results. Knowledge of time management and attention to detail, contributing to consistently high standards.
Professional with strong background in maintaining clean and orderly environments. Skilled in deep cleaning, sanitizing, and using cleaning equipment efficiently. Known for strong teamwork and adaptability, ensuring tasks are completed with high standards. Reliable and focused on achieving optimal results in fast-paced settings.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Sales Agent
Clear Link Technologies
08.2021 - Current
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Analyzed market trends to identify new sales opportunities and target demographics.
- Trained and mentored junior sales agents to improve team performance and productivity.
- Developed tailored sales presentations that effectively addressed client needs and solutions.
- Developed strong relationships with clients through excellent customer service and regular follow-up.
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Resolved customer inquiries through effective communication, ensuring timely and accurate responses.
Kitchen Staff Member, Hostess, Server
Texas Roadhouse
06.2017 - 08.2020
- Maintained professional and sharp appearance at all times.
- Scheduled all reservations and planned seating arrangements with management prior to dinner service.
- Performed dining room preparatory work.
- Assisted setting up of planned events.
- Greeted customers and directed them to their seat
- Greeted customers checked reservations and seated them.
- Ensured guests had water and informed them of their server’s name.
- Handled customer complaints with good listening skills and working with management.
- Thanked guests and invited them to return
- Friendly demeanor
- Professional look and attitude
- Highly organized
- Upsell skills
- Time management
- FOH and BOH liaison
- Prepared high-quality food items following established recipes and safety standards.
- Maintained cleanliness and organization in kitchen areas to ensure efficient operations.
- Assisted team members in food preparation and service tasks during peak hours.
- Trained new staff on kitchen procedures, safety protocols, and equipment usage.
- Maintained cleanliness and sanitation standards throughout restaurant facilities.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
Crew Member
McDonalds
08.2011 - 01.2013
- Cook food orders and maintain proficiency at every station.
- Back up other crew members to keep team workflow at efficient level. Monitor dining room and report any issues.
- Clean dining area, windows, and front counter.
- Perform closing duties including deep cleaning kitchen surfaces, storage, and equipment.
- Put up deliveries, stocking shelves and resupplying dining area, kitchen, and counter areas.
- Help new crew members get up to speed with protocols and restaurant practices.
- Delivers exceptional customer service
- Commercial deep fryer and slicer operation
- Neat, clean and professional appearance
- Personable and outgoing
- Learns quickly
- Collaborative team worker
- Reliable and focused
- Cash handling
- Comfortable standing for long time periods
- Excellent multi-tasked
- Maintained cleanliness and sanitation standards in dining and kitchen areas.
- Operated cleaning equipment including floor scrubbers and pressure washers efficiently.
- Collaborated with team members to ensure timely waste disposal and recycling efforts.
- Assisted in training new staff on proper cleaning procedures and safety protocols.
- Conducted regular inspections to identify maintenance needs in the facility.
Cleaning Team Leader
Burger King
01.2009 - 01.2011
- Developed efficient cleaning schedules to optimize workflow and productivity.
- Implemented safety procedures to ensure compliance with health regulations.
- Resolved customer inquiries through various communication channels, ensuring timely and effective support.
- Managed complex customer accounts, providing tailored solutions to enhance satisfaction and retention.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Collaborated with team members to optimize kitchen workflows during peak service times.
- Assisted in training new crew members on cooking techniques and safety protocols.
Cleaning Crew Member
Ruby Tuesday Restaurant
05.2007 - 12.2007
- Maintained cleanliness and sanitation standards throughout restaurant facilities.
- Operated cleaning equipment, ensuring effective and efficient use in all areas.
- Collaborated with team members to optimize workflow and enhance overall cleanliness.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Consistently met deadlines for daily cleaning projects, contributing to operational efficiency within the organization.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
Education
Law, Business Management
Argosy University
Phoenix, Arizona01.2019
Law, Business Management
Everest
Phoenix, Arizona01.2014
High School Diploma -
Buena High School
Sierra Vista, Arizona01.2010
Skills
- Client relations
- Customer assistance
- Sales training
- Call control
- Technical support
- Team collaboration
- Efficient cleaning techniques
- Basic maintenance tasks
- Deep cleaning processes
- Restroom maintenance
- Restroom servicing
- Supply restocking
Timeline
Sales Agent
Clear Link Technologies
08.2021 - Current
Kitchen Staff Member, Hostess, Server
Texas Roadhouse
06.2017 - 08.2020
Crew Member
McDonalds
08.2011 - 01.2013
Cleaning Team Leader
Burger King
01.2009 - 01.2011
Cleaning Crew Member
Ruby Tuesday Restaurant
05.2007 - 12.2007
Law, Business Management
Argosy University
Law, Business Management
Everest
High School Diploma -
Buena High School