Adia Horton
Gwynn Oak,MD
Summary
Experienced Pharmacy Technician with 6 years in prescription processing and inventory management. Collaborates with healthcare providers and patients to resolve issues, ensuring timely medication delivery and adherence to protocols. Manages high-volume workloads while enhancing patient outcomes through accurate order fulfillment and proactive communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Order Entry Technician
Remedi Seniorcare
Rosedale, Maryland
03.2025 - Current
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Processed orders using order management systems for timely fulfillment.
- Reviewed and verified prescription information for accuracy and completeness.
- Communicated with healthcare providers to address and resolve order issues.
- Collaborated with healthcare professionals to promptly resolve prescription issues.
- Managed inventory levels and tracked supplies to ensure timely reorders.
- Answered customer account inquiries and provided resolution.
Prior Authorization Specialist
CVS
Baltimore, MD
01.2023 - 03.2025
- Reviewed patient medication requests to ensure compliance with prior authorization requirements, contributing to adherence to protocols.
- Collaborated with healthcare providers to gather and verify supporting documentation, facilitating accurate authorization decisions.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Ensured compliance with state and federal regulations pertaining to prior authorizations.
- Utilized medical coding knowledge to accurately process and document authorization requests.
- Followed up on pending prior authorization requests to expedite processing and minimize delays in patient care.
- Maintained accurate records of all authorization activities and communications.
- Advised provider offices on proper coding practices that are necessary for successful claim submission.
Lead Pharmacy Technician
Pharmascript
Columbia, MD
10.2022 - 06.2024
- In Long-term care, pharmacy technicians have specialized duties focused on providing medication management and pharmaceutical care to residents of nursing homes, assisted living facilities, and other long-term care settings.
- Managed medication inventory to maintain adequate stock for LTC residents by ordering, receiving, and tracking medications, checking expiration dates, ensuring proper storage conditions, and maintaining accurate medication logs.
- Oversaw controlled substances management by securely storing controlled substances, tracking and documenting all transactions, and conducting regular audits.
- Prepare and dispense medications, ensuring proper labeling, dosages, and administration instructions, perform medication unit dosing.
- Educated long-term care staff and nursing personnel on medication administration protocols and procedures.
- Assisted with medication compounding in compliance with United States Pharmacopeia (USP) standards.
Pharmacy Technician
Walgreens
Baltimore, MD
06.2019 - 10.2022
- Prescription Processing: receive and review prescriptions, input prescription orders into the pharmacy system accurately, verify prescription details to ensure accuracy and check for potential drug interactions or errors. Prepare medications, based on the prescription, label medication containers with appropriate prescription information.
- Processed insurance claims for prescriptions, resolved coverage or payment issues, verified patient insurance information, and assisted with Medicaid and Medicare claims.
- Built rapport with patients to provide clear information on medication usage and side effects, addressed inquiries regarding pharmacy services, and resolved concerns related to prescriptions and medications.
- Managed inventory levels and restocked shelves with pharmaceutical products.
Education
Highschool Diploma -
Western High
Baltimore, MD06-2014
Some College (No Degree) - Biology
Baltimore City Community College
Baltimore, MD06-2026
Skills
- Prescription processing
- Medical coding
- Regulatory compliance
- Inventory management
- Data entry
- Customer service
- Team collaboration
Licenses Certificates
- Maryland State Pharmacy Technician
- American Phlebotomy Certificate
Certification
- Pharmacy Technician MD State Board
- CPhT
Timeline
Order Entry Technician
Remedi Seniorcare
03.2025 - Current
Prior Authorization Specialist
CVS
01.2023 - 03.2025
Lead Pharmacy Technician
Pharmascript
10.2022 - 06.2024
Pharmacy Technician
Walgreens
06.2019 - 10.2022
Highschool Diploma -
Western High
Some College (No Degree) - Biology
Baltimore City Community College