Adia Kindle

My job was to make sure the store looked visually up to par for guests to shop, while also meeting corporate presentation standards. I would use tools such as planograms, planning calendars, and other online resources to plan accordingly for future setting standards for the store. I would simultaneously lead a team on exciting day-to-day tasks while servicing customers in person and on the phone.

My responsibilities were to assess returns made by customers and see if there was anything that could be fixed so that we could increase customer satisfaction. I would also provide feedback to the company on what we could improve in the products we sold to increase customer satisfaction.

My responsibilities included giving great customer service to all guests who would enter and call the store. This would include helping guests with any questions that they had in person or on a phone call about the products.

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Listened to customers in actively to assess issues and provide accurate information.